JUSTDOGS - Retail Growth Lead

We are looking for a dynamic Retail Growth Lead to drive the expansion and profitability of our retail business. The role involves managing operations and P&L of 35+ Company-Owned Company-Operated (COCO) outlets, growing overall turnover, and leading franchise expansion across new markets. This position requires strong operational leadership, financial acumen, and a growth mindset to scale both owned and franchise retail formats.

Key Responsibilities

Retail Operations & P&L Management (COCO Outlets):

- Lead day-to-day operations of 35+ COCO outlets ensuring excellence in execution, customer experience, and compliance.

- Own and deliver P&L targets for the retail network, focusing on revenue growth, margin improvement, and cost efficiency.

- Drive KPIs: sales per store, footfall conversion, basket size, and repeat purchase.

- Implement SOPs and performance dashboards to monitor store productivity.

- Train and mentor retail teams to enhance performance and customer engagement.

Turnover Growth:

- Develop and execute retail sales growth strategies, both organic (same-store growth) and through network expansion.

- Launch targeted promotions, loyalty programs, and localized marketing campaigns to increase customer retention and average bill size.

- Partner with category and marketing teams to optimize product mix, pricing, and merchandising.

Franchise Expansion:

- Identify, evaluate, and onboard new franchise partners to expand retail footprint.

- Create a structured franchise model, including financial planning, operational SOPs, and training modules.

- Build strong franchise relationships, ensuring brand consistency and operational excellence across franchise outlets.

- Work with real estate partners to identify high-potential locations.

Qualifications & Skills

- MBA/PGDM or equivalent degree in Business, Retail Management, or related field.-

- 6-10 years of experience in retail operations, P&L management, and business development.

- Proven track record of scaling COCO and/or franchise outlets in consumer retail.

- Strong financial acumen with ability to drive profitability levers.

- Excellent leadership, communication, and stakeholder management skills.

- Experience in setting up franchise networks will be a strong advantage.