Please note: This is an on site position in Kharadi, Pune.

Timings: 6:30 PM 3:30 AM.

Remote/Hybrid options are not available.

Notice Period Immediate joiners or those with a maximum notice period of 30 days are preferred.

Were a fast-growing AI startup with a fast-paced, ambitious culture.

Our team often works long hours (at times 12 hours a day, 6 days a week), similar to other high-growth tech companies.

If you thrive in this kind of environment, wed love to hear from you!.

About Jeeva AI.

Jeeva AI is a superhuman Agentic AI that takes the grunt work out of sales, autonomously discovering and enriching high intent leads, crafting hyper personalized outreach, managing smart follow-ups, and handling objections so your reps focus on what they do best: closing deals.

Trusted by 500+ B2B companies to generate over $50 M in pipeline, Jeeva delivers a consistent 24/7 revenue engine and gives you 50 qualified prospects free during your demo.

As a dynamic startup we are backed by Alt Capital (founded by Jack Altman & Sam Altman), Marc Benioff (CEO Salesforce), Gokul (Board Coinbase), Bonfire (investors in ChowNow), Techstars (investors in Uber), Sapphire (investors in LinkedIn), Microsoft with $4.5M ARR in just 9 months after launch, were not just growing were thriving and making a significant impact in the world of artificial intelligence.

Job Description:

- Lead day-to-day support operations, ensuring timely and effective responses across all channels.

- Coach, mentor and lead support reps, fostering a high-performing, empathetic, and customer-first team culture.

- Handle escalated technical or usage issues, coordinating with product and engineering teams for resolution.

- Track and analyze support metrics (response times, resolution rates, CSAT) and implement improvements.

- Maintain and improve the knowledge base, enabling customer self-service and internal efficiency.

- Identify trends in support tickets, and work cross-functionally to address recurring pain points or usability issues.

- Own feedback loops, relaying bugs, feature requests, and customer insights to internal teams.

- Support onboarding and retention, ensuring users have the guidance they need during key milestones.

- Help scale support systems and processes as the company grows.

What You Bring:

- 4+ years in customer support or technical support, with at least 12 years in a lead or senior role (preferably in SaaS/startups).

- Strong leadership and communication skills with the ability to motivate, coach, and manage priorities.

- Proven ability to troubleshoot technical issues and guide others through solutions.

- Experience with tools like Intercom or Zendesk.

- Analytical mindset - you track performance, identify bottlenecks, and optimize for efficiency.

- A calm, empathetic, and proactive approach to problem-solving and customer interactions.

- A passion for improving customer experience and contributing to product and process enhancements.