Please note: This is an on site position in Kharadi, Pune.

Timings: 6:30 PM - 3:30 AM (IST).

Remote/Hybrid options are not available.

Experience in the US market and SaaS is mandatory.

Team management and experience as a CS Lead is mandatory.

Experience as a founder or driving growth at an early-stage startup is a strong plus.

Notice Period Immediate joiners or those with a maximum notice period of 30 days are preferred.

Were a fast-growing AI startup with a fast-paced, ambitious culture.

Our team often works long hours (at times 12 hours a day, 6 days a week), similar to other high-growth tech companies.

If you thrive in this kind of environment, wed love to hear from you!.

About Jeeva.AI.

Jeeva AI is a superhuman Agentic AI that takes the grunt work out of sales, autonomously discovering and enriching high intent leads, crafting hyper personalized outreach, managing smart follow-ups, and handling objections so your reps focus on what they do best: closing deals.

Trusted by 500+ B2B companies to generate over $50 M in pipeline, Jeeva delivers a consistent 24/7 revenue engine and gives you 50 qualified prospects free during your demo.

As a dynamic startup we are backed by Alt Capital (founded by Jack Altman & Sam Altman), Marc Benioff (CEO Salesforce), Gokul (Board Coinbase), Bonfire (investors in ChowNow), Techtsars (investors in Uber), Sapphire (investors in LinkedIn), Microsoft with $4.5M ARR in just 9 months after launch, were not just growing were thriving and making a significant impact in the world of artificial intelligence.

About You

- 5+ years in Customer Success, Account Management, or a similar client-facing role, including 2+ years in a CS Lead capacity.

- Proven track record of guiding teams to meet and exceed performance goals.

- You take a high-level, consultative approach to client success - balancing client outcomes with business objectives.

- Strong verbal and written communication skills.

- Capable of influencing stakeholders, delivering compelling value propositions, and guiding teams through change.

- A natural problem-solver and self-starter who thrives in a dynamic environment.

- Highly organized and results-driven.

- Proficient in using CRM systems and data analytics tools.

- You leverage technology to track metrics, forecast trends, and optimize customer lifecycle strategies.

- Strong understanding of U.S. geography and client segmentation, particularly in B2B SaaS environments.

- Skilled in identifying high-potential growth opportunities.

- Experienced in coaching and mentoring CSMs.

- Skilled at aligning teams around customer-centric KPIs and best practices.

What Youll Be Doing

- Lead, mentor, and support the Customer Success team to deliver outstanding client experiences.

- Set clear goals, monitor performance, and foster a culture of continuous improvement.

- Develop and implement scalable customer success frameworks, with a focus on retention, expansion, and overall client satisfaction.

- Build and maintain strong relationships with senior client stakeholders, positioning Jeeva.ai as a trusted long-term partner.

- Oversee client onboarding and lifecycle management processes to ensure seamless hand-offs and consistent value delivery across all stages.

- Monitor account health metrics, proactively identify risks or churn signals, and lead cross-functional efforts to mitigate them.

- Collaborate with Product and Engineering teams to channel client feedback into product improvements and roadmap prioritization.

- Identify and drive upsell and cross-sell opportunities.

- Partner closely with Sales to support expansion strategies within key accounts.

- Maintain up-to-date CRM data, generate insights from client trends, and report regularly on CS metrics to leadership.