JB Poindexter - Delivery Manager - HR Shared Services

Roles & Responsibilities:

- Lead and support a team of HRIS analysts, Talent Development, HR Operations and a team of talent acquisition specialists (working on the Ceridian Dayforce HCM platform).

- Provide leadership and development of the HR Shared Services India team through effective direction, delegation, coaching and performance management to ensure that the team can achieve the required performance standards.

- Oversee daily HR service operations, delegate tasks to appropriate support executive and set clear targets and deadlines.

- Prepare and make presentations to teams involving work processes, procedures and service delivery

- Oversees and manages the planning, organization and implementation of all HR functions and processes within an assigned geographic area

- Provides expert level consultation and support to business unit management and teammates regarding all HR services, policies, procedures, processes, and programs

- Ensures compliance with all employment laws, regulations, and company policies, procedures, and processes

- Assures that the Operations/Centre's training practices provide equal opportunity to trainees

- Develop, implement and audit processes associated with the onboarding of new employees, including electronic distribution of new hire paperwork, welcome calls, orientation readiness, I-9 administration to ensure a favourable experience for all new employees

- Work closely with the US HR Shared Service Centre manager to document processes and transition routine administrative work to the US HR Service Centre team

- Work with HR and business leadership to understand requirements and drive the offshore team with operational effectiveness, manage productivity, headcount, turnover etc and all other operational metrics - to run and grow a profitable business.

- Responsible for ensuring successful delivery of all daily, weekly, or monthly HR reports, including but not limited to Headcount reports, Attendance reports, Probationary reports, Incentive/Bonus reports, and any other Ad hoc reports as required by business and completed on schedule.

Education and Experience:

- Bachelor's/ master's degree in human resources

- 15+ years of HR service delivery experience, with at least 8 years in the people management role.

- Experience in HCM tools like Ceridian/UKG/Workday preferred

- Experience in recruitment advantage

Shift: US (3 PM - 12AM IST)