Responsibilities:

- Overall engagement management responsibility for one or more Financial Services Global Capability Centres (GCC)/ Global Inhouse Centres (GIC)/ Captive Organisations (CO).

- Establishing and developing trusted partner relationships with executive and senior technology and operations stakeholders in the client organization (i typically at the C, C-1 & C-2 levels).

- Responsible for business growth by identifying, developing and solutioning for new business opportunities aligning with Iris' capabilities and service offerings in the IT App Dev space.

- Responsible for ensuring client success and successful realization of engagement outcomes through delivery of services and associated value-based differentiation.

- Responsible for leading the portfolio to meet the defined quantitative (Financial and non-Financial) and qualitative KPIs while ensuring predictable and no-noise service delivery in adherence to agreed compliance standards.

- Act as a Solutioning Champion in identified business domain and (or) technology and (or) engineering/ ways of working areas relevant to the client context to drive pre-sales/ solutioning within and outside of the portfolio.

- Qualify new business opportunities and partner with the fulfillment functions to ensure timely staffing of projects.

- Partner with enabling functions to ensure contractual and other execution related compliance requirements are met in time.

- Partner with domain and technology practices to drive go-to-market and provide differentiated solutions and capabilities in core and emerging areas.

- People Management responsibilities for a direct span of people at the lead/ manager/ senior manager levels.

Must Have Skills & Experience:

- 14-18 years of experience in the IT services industry in account or engagement management roles.

- 5+ years on experience in managing engagements with large, geographically distributed teams delivering Application Development and Maintenance projects.

- Past experience working with Insurance, Transport, Supply chain, Logistic, Education domains.

- Prior experience of establishing and developing relationships at exec and senior stakeholders (C/C-1/C-2 levels).

- Consultative and solutions' oriented with prior experience of structuring deals and defining solutions oriented delivery engagements.

- Strong contractual & commercial acumen; prior experience of sales and (or) pre-sales with IT services firms.

- Self-directed towards agreed KPIs/ goals combining creativity & individual ownership.

- Very strong business communication, presentation, facilitation and negotiation skills.

- Ability to troubleshoot and manage escalated service delivery issues and conflicts.

- Ability to challenge status quo and drive continuous improvement journeys.

Nice to have Skills & Experience:

- Experience of setting up mid-large size IT service delivery portfolios and ramping them up to 80+ people.

- Sound understanding and experience across diverse:.

- Service Offerings application development, maintenance, re-engineering, migration, etc.

- Different pricing models fixed price, fixed capacity, time and material, etc.

- Engagement models partner/ vendor managed, co-managed and client managed.

- Awareness on current/emerging technologies and trends.