Invesco - Director - Investment Services Operations

Job Description:

Job Purpose (Job Summary): Investment Services Operations provides global end to end middle to back-office support - Trade Management, Portfolio operations and data management, Reconciliation, Corporate Action, Bank Loans and Reporting to support Invesco's investment related activities. The group mission is to provide quality service with highly disciplined operations; deliver responsive support for investment process, new products and instruments; be responsive to changing economic, regulatory and risk environment; manage and deliver quality data in accordance with "SMART" data principles.

The Director of Investment Services Operations, Hyderabad is a key role within the Investment Services Business group.

The candidate leads the Data Management, Trade Processing, Bank Loan, Reconciliation, Corporate Actions and other back office Operations functions in Hyderabad who reports to Co-Head Hyderabad Site and Head of Global Operations for Investment and Distribution Services under a matrix reporting structure. The candidate is responsible for all aspects of the hiring and compensation decisions, setting annual goals and overall performance management of the Hyderabad team. Working in conjunction with the global counterparts, the candidate will establish practices and service level standards for various services functions. The candidate will set up appropriate support model and collaborate with internal partners to deliver projects and key business initiatives.

Key Responsibilities / Duties:

- Work closely with Global Head of IS Operations and Head of Station - IS, to identify, prioritize, and manage execution of investment services initiatives

- Plays a lead role in defining the operational strategy and roadmap for Investment and Distribution Services offshore strategy, including the future state model and resource strategy in partnership with IDS leadership Team

- Partners with function and technology leaders to identify and implement new and innovative technical solutions that enhance operational performance and productivity while taking advantage of the firm's global footprint (e.g., pursuit of automation capabilities)

- Plan, manage, and control resources to effectively fulfill departmental and corporate missions, goals, and policies as well as meet audit standard. Should have a strong drive and experience in developing and implementing operations strategy and delivery model

- Responsible for oversight of internal controls, procedures and policies. Assures that appropriate records and documentation are maintained to promote effective internal controls

- Plans division business initiatives and annual goals. Provides input into short term planning.

- Resolves inter-division issues and problems. Reallocates or requests resources to complete work and meet deadlines for division BAU and special projects.

- Ensure teams adhere to procedures and SLA established by functional heads. Continue to assess opportunities for team development and migration of tasks.

- Establish and maintain a strong working relationship and communicate effectively with all levels of staff in various functions within IS

- Evaluate current methods and strategies, initiate and lead changes and improvement. Identify cross-departmental process enhancement opportunities and facilitate implementation

- Support and promote positive team culture, champion change, and oversees development of employees. Overtime, Travel and providing off-hour support may be required

- People and Talent management, developing strong performing teams and mentoring / coaching people to become leaders

- Strong stakeholder engagement, management, networking and relationship management skills.

- Responsible for client orientation and understanding of operational risk

- Continued support and efforts for quality delivery and improving controls and operational performance.

- Ability to drive change and transformation, project management and implementation in business operations.

- Demonstrates a high degree of reliability, integrity, and trustworthiness in all areas

- Take ownership and accountability for responsibilities, business outcomes, and for management of risk exposure.

Work Experience / Knowledge:

- 22+ years of experience with 14+ years in leading and managing operations in a global Banking / Financial Services environment, preferably supporting Middle and Back-office operations

- Has a broad understanding of securities operations as well as technology and its applications

- Good knowledge of various global investment products

- Good understanding of the end-to-end business processes and data flow

- Previous work experience with trading applications (e.g., Charles River, Aladdin, Bloomberg), portfolio administration applications (e.g. Eagle STAR, Portia, FMC) and fund accounting applications (e.g. PAS) an asset

- Microsoft Office skills - Excel, Access, Word, PowerPoint, Project, and Visio. Project management experience an asset

- Ability to work effectively in a virtual environment that require frequent interaction with global colleagues with cultural diversity

- Lead a cross functional team and work with individuals across departments at all levels. Must understand the implications on trade processing and fund/portfolio accounting of the manner in how a portfolio or security is set up

- Must also understand the different transactions that will affect downstream business functions (e.g., Risk and Performance, cash forecast) dependent upon the data

- Must have a good understanding of regulations impacting IS operations.

Skills / Other Personal Attributes Required:

- Exhibits strong relationship / negotiation orientation with senior level business partners globally

- Ability to work in a matrix environment and managing multiple competing priorities

- Excellent Communication, planning and organizing skills.

- Excellent verbal, written, and interpersonal communication skills.

- Ability to define and articulate strategic vision and provides compelling leadership. Ability to facilitate global collaboration

Excellent conflict resolution skills:

- Ability to conduct complex analysis and present data in a meaningful way. Open minded, flexible, and willing to listen to and incorporate other people's opinions and a strong "out-of-the-box" thinker who challenges status-quo

- Customer focus and with a keen interest in providing superb services to clients. Strong organization skills, detail oriented, with an ability to understand the big picture.

- Excellent research & analytical as well as problem solving skills

- Able to work well under pressure and to tight deadlines

- Ability to handle ambiguity and make sound decision (and ability to assess risk) when data or information on hand is limited

- Must be able to interpret policies, procedures and regulations.

- Well deft in converting an idea to execution, packaging business success stories, observing, reviewing, evaluating, strategizing and decision making

People Management:

Committed for coaching and grooming employees at senior managerial positions

Having ability to take tough decisions

Forward looking attitude with genuine ability to let go the past

Competent in differentiating between signal and noise

Attract and honor the talent

Personal Qualities:

Energetic to add tangible value in the given ecosystem

With clarity of thoughts on expectations and approach

Un-questionable on integrity and ethics

Having long term vision; to see ahead of the curve

Having structured approach to manage stakeholder's expectations and escalations

Having effective verbal and written communication

Structured speaker, with excellent listening skills

Formal Education:

- A Bachelor's degree in accounting, business or Finance is required or an equivalent combination of education, training and experience that would provide the knowledge, skills and ability is required

- CPA, CFA or MBA preferred but not required.

Full Time / Part Time: Full time

Worker Type: Employee

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