Full job description

- Supports planning, directing, business analysis and coordination of day-to-day activities of running a program or portfolio of programs.

- Identifies stakeholders and key organizations and build and manage relationships.

- Directs the creation of multiple programs of work and manage their alignment to business goals.

- Leads the facilitation, coordination, and arbitration of cross-functional macro level topics within/across programs and with Senior Management.

- Leads the identification and drive resolution of issues, including those outside established programs of work.

- Works with stakeholders to ensure program scope definition meets business objectives.

- Works with Program Sponsor to ensure business case/cost benefit analysis is in line with business objectives.

- Drives adherence to program processes, procedures, methods, and standards for program delivery and leverage across the program.

- Directs the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis.

- Directs the identification of risks which impact program delivery and ensure mitigation strategies are developed and executed when necessary.

- Applies comprehensive understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area.

- Ensures creation and signoff of program plan and charter, benefits management plan, stakeholder management plan, acceptance plan, and central program issue log.

- Ensures program plans meet business needs as described in the program initiation documents.

- Ensures all stakeholders are identified and included in scope definition activities, understand the program schedule and key milestones and receive schedule status regularly.

- Escalates program risks to the Program Director, or Program Sponsor, when appropriate.

- Be the first point of contact for participants for any queries, and provide necessary support for all the needs within the scope of program offerings, in a timely manner

- Foster meaningful relationships with participants, understand their needs & preferences, and deliver a personalized experience

- Drive all the Program Office responsibilities around scheduling & delivering program activities, including but not limited to, online sessions, webinars, evaluations, grading, presentations, etc. This will require engagement with a variety of internal and external stakeholders like senior managers, academicians, industry professionals et. al.

- Monitor, diagnose and drive interventions around participants' performance and engagement during the program journey to ensure each participant has a great experience and achieves learning outcomes

- Contribute to organization building by identification, development and implementation of processes for efficient and effective program management

Qualifications

We are looking for people who believe in learning for life and care about impacting lives through education, and who can do all this while having a lot of fun and learning in the process.

- Excellent oral and written communication skills

- Ability to hold meaningful conversations with senior professionals

- Problem-solving - good aptitude and the ability to identify problem areas and proactively provide solutions

- Ability to learn fast and work in a fast-paced environment

- Prior experience in handling international clients/customers would be an advantage

- Excellent work ethic - those who work for a reason and not just to check boxes - those who are inspired by the vision of impacting the world through education