Job Title: Internal Auditor

Department: Quality and Compliance

Reports To: General Manager - Quality and Compliance

Job Overview:

Our Client plays a critical role in ensuring the agency's operational activities comply with internal policies, external regulations, and industry best practices.

This position will focus on evaluating the effectiveness of internal controls, risk management practices, and compliance procedures related to debt collection activities.

The Internal Auditor will work closely with various departments to review processes, detect potential risks, and recommend improvements to enhance efficiency, accountability, and regulatory adherence.

Key Responsibilities:

- Execute comprehensive audit plans focused on company areas of risk as defined in the Internal Audit Process policy.

- Evaluate the effectiveness of internal controls and risk management systems related to debt collection practices.

- Perform audits to identify areas of potential exposure and determine the scope of audit activities.

- Review and analyze the accuracy, completeness, and integrity of financial reports related to debt collection and account reconciliation.

- Conduct audits of collection procedures to ensure compliance with applicable laws such as the Fair Debt Collection Practices Act (FDCPA), Consumer Financial Protection Bureau (CFPB) regulations, and state-specific regulations.

- Assess the efficiency of debt recovery processes and identify areas for improvement in collection strategies

- Ensure compliance with industry regulations, company policies, and client contractual requirements.

- Monitor adherence to ethical standards in the treatment of customers, including the validation of fair and lawful debt collection practices.

- Review and test data protection measures to ensure compliance with data privacy regulations such as GDPR or CCPA.

Reporting and Documentation:

- Prepare detailed audit reports that document the audit scope, findings, risks, and recommendations for process improvements.

- Communicate audit results and actionable recommendations to senior management and relevant stakeholders.

- Follow up on management action plans to ensure the implementation of audit recommendations.

- Identify weaknesses in the control environment and propose enhancements to mitigate risks in the collection process.

- Collaborate with other departments (e.g., Compliance, Legal, IT) to improve controls and reduce fraud or other financial risks.

Qualifications:

- 3-5 years of experience in internal audit, preferably within the debt collection industry.

- Strong knowledge of debt collection laws, regulations, and compliance requirements.

- Experience in auditing collection systems, data privacy, and customer-facing operations.

Skills:

- Excellent analytical skills with the ability to assess complex business processes and risks.

- Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.

- Proficiency with audit software and Microsoft Office Suite (Excel, Word, PowerPoint).

- Effective written and verbal communication skills, including the ability to present findings clearly to various stakeholders.

Key Competencies:

- Integrity and ethical conduct

- Problem-solving and decision-making

- Strong attention to detail

- Ability to work independently and within a team

- Adaptability and initiative