Inteliwave - Client Partner

Inteliwaves Technologies is a fast-growing IT company specializing in SAP Consulting, Cloud Migration, and Outsourcing Services.

We support clients across industries such as Retail, CPG, Chemical, Oil & Gas, Textile, and Auto Ancillary.

As we expand, we are looking for skilled professionals to join our team!.

Position: Client Partner/ Account Manager.

Experience: 8-10 years.

Location: Mumbai.

Joining: Immediate to 30 days.

Key Responsibilities:

- Be the Voice of the customer.

- Identifying the key factors for customer success to drive Account growth & positive customer engagements for longer-term.

- Ensure all customer touch points are handled as planned onboarding process, monthly steering, quarterly c-sat, onsite visits, closing-the-loop on client feedback, etc.

- Working with Program teams to ensure the promises being made in all customer engagements are on track & exceeding expectations.

- Handle any customer escalations from initiation through resolution Implementing best practices for customer account growth, positive customer engagement & long-term relationships.

- Proactively identifying customer risks at every stage and working with the Leadership Team to execute the defined risk-management plan.

- Proven experience in SAP partnership or key account management, preferably with S/4HANA implementation experience.

- Strong understanding of industry and the unique challenges it faces.

- Excellent relationship-building, communication, and presentation skills.

- Strategic thinker with the ability to identify opportunities and develop tailored solutions.

- Willingness and ability to travel as needed for in-person meetings.

- Work collaboratively with Service Delivery to achieve high levels of customer satisfaction and revenue growth with existing customers.

Job Requirements/Qualifications:.

- MBA from a reputed institute BE, BTech from a reputed institute.

- 8 to 10 years of experience, including 5+ years of experience in managing multiple customer engagements.

- Previous experience in B2B client relationships, in IT consulting, growing small engagements into large long-term relationships.

- Proven ability & track record in establishing confidence and trust with customers, leading to high c-sat & positive long-term engagements.

- Good knowledge of Technology (preferably Cloud, SAP S/4HANA (Rise & Grow with SAP Construct ).

Interested?

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