Integra Global Solutions - Operations Manager

- Integra Global Solutions is a leading business process outsourcing and technology company founded in 2004.

- With a commitment to cutting-edge solutions, we combine our extensive experience in outsourcing with AI automation and emerging cloud technologies to deliver exceptional services across various industries.

- Headquartered in the United States, we have branches in the United Kingdom, India, and the Philippines to serve clients globally.

Position: Operations Manager

No of vacancies: 2.

Experience: 6+ years.

Rotational Shifts.

RESPONSIBILITIES:.

- Oversee operational systems, processes, and infrastructure while looking for opportunities of improvement or revision.

- Maintain constant communication with Clients, US office, staff and Management to ensure proper operations of the Team.

- Anticipates and tracks operational and tactical risks and providing strategic solutions.

- Develop, implement, and maintain quality assurance protocols and reporting.

- Increase the efficiency of existing processes and procedures to enhance the Team's internal capacity.

- Lead, motivate, and support a large team within a time-sensitive and demanding. environment.

- Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service.

SKILLS AND QUALIFICATIONS:.

- Degree in program management, business or public administration, technical management, information systems, engineering, finance/accounting, or related fields.

- Three or more years of proven success in an operations management role and over all experience of 8+ Years.

- Excellent interpersonal communication and organizing skills to coordinate project activities.

- Ability to work with details and time-sensitive issues.

- Good decision-making skills and response to high-pressure situations.

- Excellent proficiency in MS office and preparation of Excel reports.

ADDED ADVANTAGES :

- Knowledge and exposure with Securities and Exchange Commission filing and disclosure requirements.

- Certifications in Six Sigma, Microsoft 365 tools and reporting tools such as Power BI.