Inside Sales Manager - B2B/B2C Business

Inside Sales Manager

Role Overview:

We are looking for a motivated and strategic Inside Sales Manager to lead our inside sales team and drive revenue growth through effective lead conversion, sales pipeline management, and team performance optimization.

The ideal candidate will have strong experience in B2B or B2C inside sales environments, excellent leadership skills, and a passion for driving results through a consultative sales approach.

Key Responsibilities:

Sales Leadership & Strategy:

- Lead, coach, and mentor a team of Inside Sales Representatives to meet and exceed sales targets.

- Develop and implement effective inside sales strategies to convert inbound and outbound leads.

- Set and track sales KPIs, ensuring team accountability and performance through data-driven insights.

Team & Performance Management:

- Monitor daily activities of the sales team including call volumes, email outreach, follow-ups, and pipeline updates.

- Conduct regular sales training, role plays, and one-on-one coaching sessions to enhance team effectiveness.

- Motivate and inspire the team to achieve individual and team goals.

Pipeline & CRM Management

- Oversee lead qualification, opportunity tracking, and accurate pipeline forecasting.

- Ensure proper use of CRM tools (e.g., Salesforce, HubSpot, Zoho CRM) to maintain accurate customer records and sales data.

- Coordinate with marketing to improve lead quality and campaign effectiveness.

Collaboration & Customer Engagement

- Work closely with marketing, customer success, and product teams to ensure alignment across the customer lifecycle.

- Engage directly with high-potential prospects to close deals or support the team with complex opportunities.

- Collect and relay customer feedback to help shape product and service offerings.

Required Skills & Qualifications:

- Bachelors /master's degree in Business, Marketing, or a related field (MBA is a plus).

- 3-5 years of experience in inside sales, with at least 2 years in a leadership or managerial role.

- Proven track record of meeting or exceeding sales targets in a fast-paced environment.

- Excellent communication, negotiation, and interpersonal skills.

- Hands-on experience with sales CRM tools and reporting dashboards.

- Strong leadership and team development capabilities.

- Data-driven mindset with an ability to interpret performance metrics and translate them into actionable plans