Inchcape Shipping Services - India Head - Quality

Function: Group IT

Job Title: Head of Quality

Reports To: VP - Technology

Workplace Values:

The post holder will be expected to operate in line with and fully adopt our Workplace Values, which are:

- Global Perspective

- We connect the world and see the bigger picture.

- The Power of People

- We rely on the strength of local agent knowledge and relationships.

- Progress

- We adopt new thinking and push for positive change in our industry.

Job Purpose:

- To plan, own and drive continuous quality across product development teams.

- Establish required automation frameworks, coach and mentor quality engineers in standardizing testing practices and providing quality assurance.

Duties and Responsibilities:

- Review and understand end to end business requirements, Systems/Applications design, and Integrations to establish a forward-looking continuous quality framework that support product development at ISS.

- Establish a unified testing strategy to incorporate a range of program workstreams, coordinating the delivery of a coherent approach to testing, and communicating/coordinating this with cross-business stakeholders.

- Establish a quality assurance framework to promote automation testing and enhance engineering efficiency by addressing issues at the source and arrest their propagation to next stage in the product development lifecycle.

- Evaluate and establish software quality engineering standards and recommend best in class tools and frameworks.

- Develop the test automation framework, harnesses, and code libraries so that the team can utilize and improve them across many projects.

- Take charge of test infrastructure, including environments and software, and collaborate with teams like DevOps and Support on CI/CD.

- Provide direction and technical expertise in establishing quality consciousness early on in the product development cycle

- Must provide technical training to teams when required and serve as a technical mentor to Quality Engineers

- Must ensure teams follow the correct procedures, policies, and documentation requirements across product development life cycle

- Guide product teams through the development, testing and implementation stages and review the completed work effectively and be the approving authority for production releases

- Ensure continuous quality engineering efficiencies with a growth mindset and a steady improvement in associated metrics

- Focus on capability build in Quality Engineering technologies and build best in class Quality Engineering team with continuous upskilling and cross-skilling

- Able to make quick decisions and solve technical problems to provide an efficient environment for solution delivery

Person Specification/Knowledge:

- Any Professional degree in computer science

- Extensive Technical skills covering Products, Technologies, and Competitive knowledge.

- Its not sufficient to be a specialist in any one area or technology and requires a wide and deep understanding of a gamut of technologies and tools

- Knowledge of current industry wide Quality & Test processes and practices, Tools, and techniques

- Test maturity models to ensure Quality of deliverables across all parameters, both functional and non-functional including performance, security, usability, etc.

- Modern testing practices to promote continuous testing with shift left approach.

- Test Driven Development methodology

- Agile product management tools: Jira, Confluence

- DevOps tools: Bitbucket/GitHub, Sonar Cube, Team City, Selenium

- Knowledge of maritime, Finance, Supply chain and logistics (desirable)

Skills:

- Dynamic leadership of a Quality Engineering function

- Test Automation, Test Driven Development methodology, Shift Left testing principles

- Selenium, C#, Jest, Xunit, Sonar Cloud, Resharper, Test Rail, etc.,

- Effective verbal & written communication skills in English

- Excellent analytical, problem solving and trouble shooting skills

- Strong collaborative and partner approach

- Quality engineering skills with high tech resilience

- Agile development methodologies

- DevOps mindset, continuous testing, and Live site first approach

Experience:

- 12+ years of Quality Engineering experience in a product development environment using both manual and automation testing covering functional and non-functional requirements

- 5+ years of leadership experience in handling a team of 10+ Quality Engineers

- Certified Software Quality Engineer with an excellent understanding TMMi

- Experience in handling continuous quality in a complete DevOps setup leveraging CI/CD

Character and Personal Qualities:

- Inchcapes Clarified Personality

- Assertive, point the way provide solutions and lead by example

- Articulate, share expertise, knowledge and opinions with passion and precision

- Uncomplicated, smooth and efficient service

Other Requirements:

- Ability to travel (national and international) and work flexibility

- Able to work from home

QHSSE Health, Safety, Security and Environment (Mandatory requirements):

- Championing appropriate health, safety, security and environment (HSSE) risk assessments becomes part of the company culture.

- Accountable for the implementation and monitoring of actions that mitigate risk and enhance controls/processes, to ensure that QHSSE of all Inchcape Stakeholders are known and staff/suppliers/crew feel empowered and accountable for their own safety.

- Ensure full compliance with, and implementation of, the Inchcape QHSSE Management System

Compliance and Ethics Commitment:

I will ensure that I read, understand and comply with the Inchcape Code of Business Conduct and Ethics, and all Inchcape Compliance policies. I commit to avoiding any activity that might lead to, or suggest, a breach of these policies. If there is an element of doubt, I will seek clarification. The term Compliance covers all legislation, rules and codes in which the company must adhere to. I commit to speaking up if I become aware of any misconduct within Inchcape.

I confirm that I will complete any training in relation to Compliance and Ethics, and will continually support and demonstrate the principals laid out in the ISS Code of Business Conduct and Ethics.

I understand that a breach of Company policies, a failure to carry out necessary training, or a failure to speak up, may lead to disciplinary action being taken.

Please note that this job profile is not intended to be exhaustive and the post holder is expected to take other duties and responsibilities commensurate with the level of this post as directed by the Line Manager.