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Job Views:  
296
Applications:  109
Recruiter Actions:  4

Posted in

IT & Systems

Job Code

1594348

IDfy - Senior Manager - Customer Success

IDfy .6 - 10 yrs.Mumbai
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3.3

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102+ Reviews

Posted 2 months ago
Posted 2 months ago
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3.3

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102+ Reviews

Grow Fearlessly

Who are we?

Trust isn't a given, it needs to be built. And in a world where fraud is evolving fasterthan ever, trust must be safeguarded at every step.

At IDfy, we make trust scalable. As an Integrated Identity Platform, we help businesses verify identities, detectfraud, and stay compliant-ensuring every interaction starts with confidence.

Our clients include HDFC Bank, Zomato, Amazon, PhonePe, Paytm, HUL and many others. With more than 13+ years of experience and 2 million verifications per day, we are pioneers in this industry.

We do this through three interconnected platforms:

Onboarding Platform

Our IDfy360 and Video Solutions make KYC and identity verification seamless, turning compliance into a frictionless experience.

Fraud & Risk Management Platform

We stay ahead with CrimeCheck, RiskAI, and our Transaction Intelligence Platform- identifying synthetic identities,financialrisks, and bad actors before they cause damage.

Privacy & Data Governance Platform

With PRIVY, businesses can navigate evolving data protection laws with ease, ensuring security and transparency at every step.

From opening a bank account to landing a job, from securing a loan to making a payment-IDfy is there, ensuring that trust is built, fraud is eliminated, and businesses can operate with confidence.

KEY OUTCOMES you will drive:

1. Your clients will realize 50x return on their IDfy investment

2. 100% customer retention

3. Tremendous client loyalty & advocacy

Your core responsibilities will be to:

- Deeply understand our client's business goals, current processes and challenges

- Build trustworthy relationships with various client stakeholders

- Build & execute plans to solve the client's business objectives for which they onboarded IDfy. Educate clients on industry best practices


- Be the client's voice at ourtable,fearlessly advocate for your client internally within IDfy

Skills, traits that will make you successful in this role:

- Curiosity

- Problem solving mindset and skills

- Emotionalresilience

- Tremendous ownership and drive

- Crisp and impactful verbal and written communication skills

- Attention to detail

- Ability to stay organized and run multiple projects in parallel

- Technical understanding of SaaS platforms, Web technologies is a plus

We are the PERFECT match if you...

- Good understanding of technology and SAAS products

- Experience managing clients across Financial Services, Fintech, Ecommerce, Gaming


- Willingness and ability to learn, grow as a leader, absorb and share best practices

- Self-starter with the motivation to take on new challenges, entrepreneurial mindset

- Ability to take ownership of process and outcomes

- Effective business communication skills - both verbal and written

Didn’t find the job appropriate? Report this Job

Posted By

Job Views:  
296
Applications:  109
Recruiter Actions:  4

Posted in

IT & Systems

Job Code

1594348

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