Essential Services : Role & Location fungibility

At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers as One Bank, One Team. To achieve this, employees at ICICI Bank are expected to be role and location-fungible with the understanding that Banking is an essential service. The role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature.

About the Role

The Application Owner is responsible for overseeing the lifecycle of assigned banking applications, from development and implementation to maintenance and decommissioning. This role serves as the primary point of contact for application performance, issue resolution, enhancements, and compliance with internal and regulatory requirements. The Application Owner will work closely with IT teams, business stakeholders, and external vendors to align the applications with the bank's objectives, ensuring they are secure, compliant, and efficient.

Key Responsibilities

Application Management: Oversee the lifecycle of banking applications from development through to deployment and maintenance. Ensure applications are aligned with business goals and customer needs.

Compliance and Risk Management: Ensure that all applications comply with regulatory requirements and internal policies. Identify and mitigate risks associated with application performance and data security.

Stakeholder Engagement: Collaborate with business units, IT teams, and external vendors to define application requirements and enhancements. Serve as the primary point of contact for application-related inquiries and issues.

Performance Monitoring: Establish and monitor key performance indicators (KPIs) to assess application effectiveness. Implement continuous improvement initiatives to enhance application performance and user experience.

Project Management: Lead application-related projects, ensuring they are delivered on time and within budget. Coordinate testing, training, and implementation of new features or applications.

Qualifications & Skills

Educational Qualification: B.E./B. Tech. in Computer Science, Information Technology or equivalent domain with 9 to 15 years of experience and at least 5 years work experience in application management or software development, preferably in the banking or financial services industry.

Technical Skills: Strong understanding of banking applications, software development life cycle (SDLC), and agile methodologies.

Be Up-to-date: Be updated with changing technologies and outline future vision mobile architecture.

Communication skills: Good oral and written communication skills.

About the Business Group

The Technology Group at ICICI Bank is at the forefront of our operations and offerings, which are focused on leveraging state-of-the-art technology to provide customer-centric solutions. This group plays a pivotal role in our vision of the transition from Bank to Bank Tech. Further, the group offers round-the-clock support to our entire banking ecosystem. In our persistent efforts to provide products and solutions that genuinely touch customers, unlocking the potential of technology in every single engagement would go a long way in creating customer delight. In this endeavor, we also tirelessly ensure all our processes, systems, and infrastructure are very well within the guardrails of data security, privacy, and relevant regulations.