Essential Services : Role & Location fungibility

At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers as One Bank, One Team. To achieve this, employees at ICICI Bank are expected to be role and location-fungible with the understanding that Banking is an essential service. The role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature.

About the Role

The corporate ecosystem needs tailored solutions to solve financial needs in a globally knit business environment. As an Accounts Manager - Transaction Banking Group, you will have the opportunity to manage the global trade finance, cash management (including payments and receivables), and banking needs of corporate clients. In addition, the role encompasses servicing client requirements across the financial spectrum.

Hence, it is imperative that you analyze the available data to understand the client persona and subsequently offer the right solutions as part of the 360-degree banking framework. Leveraging technological platforms is at the core of providing clients a best-in-class experience. The role involves enhancing the relationship value with existing customers and onboarding new customers through lead generation from customers, vendors, dealers, and curated databases.

Key Responsibilities

- Increase relationship value: Managing Transaction Banking relationships of corporate clients with the aim to increase relationship value with impeccable focus on quality of service.

- Market understanding: Scoping the market for opportunities and understanding the competition, industry, and economy.

- Building relationships: Sourcing of new corporate relationships linked to existing relationships by offering the right solutions through the customer 360-degree approach.

- Collaboration: Ability to collaborate with multiple internal groups to provide efficient and innovative financial products to the mapped clients.

- Customer service: Facilitate day-to-day corporate needs and understand the intricacies of the products and services to ensure a seamless banking experience for the clients.

Qualifications & Skills

- Educational Qualification: MBA, Chartered Accountants, Engineers & Graduates with relevant work experience in Trade Finance or Lending.

- Market Understanding: Ability to understand market dynamics, both at micro and macro levels.

- Communication Skill: Good oral and written communication skills.

- Synergize with Team: Willingness to work with the distribution team for on-ground support and deliver enablers as required.

- Interpersonal Skills: Build & maintain strong professional relationships with the customers.

- Domain Knowledge: Knowledge on finance, forex, and trade.

About the Business Group

The Transaction Banking Group at ICICI Bank services corporate clients across the country for their Cash Management and Trade Finance requirements. The group aims to service the requirements of import and export businesses (both domestic and cross-border) under Trade Finance and payments & collections under Cash Management. Transaction Banking is deeply interlinked with clients across Large Corporate Groups (LCG), Small and medium Enterprises (SME), MSMEs, Government Institutions, and PSUs. Clients are serviced by the on-ground team of Account Managers and Customer Service Managers ably supported by the Product Design team.