Icertis Solution - Program Manager - Professional Services

Responsibilities:

- Techno-Functional Expertise: Utilize knowledge of GenAI, Quote to Cash, and Procure to Pay processes to drive the implementation of the Contract Life-cycle Management platform.

- Stakeholder Management: Effectively manage relationships with challenging stakeholders, including customers and internal teams.

- Communication Skills: Demonstrate exceptional verbal and written communication skills, and effectively communicate with hybrid/remote teams.

- Project Management: Manage complex projects involving enterprise customers, ERP/CRM integration, and scope complexity. Perform estimation, schedule management, risk management, and governance effectively.

- Executive Presentations: Prepare and deliver presentations to executive sponsors, showcasing program progress and outcomes through weekly program reviews and monthly Steer-co reviews.

Qualifications:

- Bachelor's degree in Business, Information Technology, or a related field; Master's degree preferred.

- Proven experience in program management within a SaaS or technology-driven environment.

- Strong understanding of GenAI, Quote to Cash, and Procure to Pay processes.

- Good understanding of Contract Life-cycle Management activities.

- Excellent communication skills, both verbal and written.

- Ability to manage complex projects and deliver results within scope, time, and budget constraints.

- Experience with ERP/CRM integration projects.

- Strong problem-solving skills and ability to handle challenging stakeholders.

- Proficiency in project management tools and methodologies