Icertis Solution - Lead Consultant - Resource Management

Responsibilities:

Resource Management:

- Lead resource planning, forecasting, and allocation across global delivery teams.

- Collaborate with delivery managers and project leads to assess skill requirements and assign optimal resources.

- Maintain up-to-date Demand-Supply trackers and utilization reports for weekly senior leadership reviews.

- Manage global staffing for both internal teams and contractor resources across onshore/offshore models.

- Drive pyramid optimization and utilization improvement initiatives (>85% billable utilization target).

- Partner with HR and Talent Acquisition to align hiring with forecasted project demands.

PMO Oversight:

- Forecast, monitor, and adjust capacity plans based on evolving business pipelines.

- Develop and enforce resource deployment governance frameworks and SLAs.

- Track key performance indicators (KPIs) such as billable utilization, effective utilization, non-billable efforts, and concessions.

- Provide actionable insights and leadership dashboards to enable strategic decisions.

Reporting & Analytics (Power BI Focus):

- Design, develop, and maintain advanced Power BI dashboards for real-time visibility into resource planning, availability, and project staffing.

- Analyze utilization trends, identify gaps, and suggest data-driven improvements.

- Automate and streamline reporting processes to reduce manual effort and enhance data accuracy.

Qualifications:

- Bachelor's degree in Business Administration, Project Management, or a related field.

- 10+ years of overall experience, with at least 5 years in a dedicated resource management role.

- Strong exposure to Professional Services Automation (PSA) tools such as Rocketlane, FinancialForce, or OpenAir.

- Advanced proficiency in Microsoft Excel and Power BI for creating dashboards and reports.

- Deep understanding of utilization metrics, capacity planning, and staffing models.

- Excellent communication, stakeholder engagement, and cross-functional collaboration skills.

- Demonstrated leadership with a proactive, solutions-oriented approach.

- Ability to thrive in a fast-paced, matrixed environment with shifting priorities.

About Us:

Icertis is the global leader in AI-powered contract intelligence.

The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success.

Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries