HSO - Consultant - Microsoft Dynamics 365 Finance & Operations - Managed Services

Overview:

We are seeking a highly skilled Microsoft Dynamics 365 Finance and Operations Managed Services Managing Consultant to join our team. The ideal candidate will have extensive experience in implementing, managing, and optimizing Microsoft Dynamics 365 Finance and Operations solutions. This role involves working closely with clients to enhance their business processes, provide expert guidance, and ensure the smooth operation of their ERP systems.

Key Responsibilities:

Managed Services Support:

- Provide ongoing support, maintenance, and optimization of D365 FO systems within a managed services agreement.

Upgrades & Maintenance:

- Oversee regular system upgrades and maintenance to ensure optimal performance and compliance with the latest features.

Analysis & Reporting:

- Utilize Dynamics 365 reporting tools to generate insights and analytics, helping clients make informed business decisions. Experience with Power BI and Power Platform a plus.

Implementation & Configuration:

- Should have implementation experience in Finance and Project accounting module

Business Process Analysis:

- Analyse client business processes to identify needs and map them to D365 FO functionalities, ensuring alignment and efficient workflows.

Functional Design & Documentation:

- Develop functional design documents, business requirement documents, and other necessary documentation to guide support team

Testing & Quality Assurance:

- Conduct thorough testing of implemented solutions to ensure functionality, data integrity, and user acceptance.

Training & Support:

- Provide training to client users on D365 FO functionalities and support them with troubleshooting and ongoing issues.

Collaboration:

- Work with internal teams (technical, other functional consultants, project managers) and client stakeholders to ensure successful project outcomes.

Problem Solving:

- Troubleshoot issues, identify root causes, and propose effective solutions to address problems within the system.

Skills & Qualifications:

Strong Knowledge of D365 FO:

- Deep understanding of D365 FO modules, particularly Finance and project accounting module including core functionalities

Business Acumen:

- Ability to understand client business processes, challenges, and requirements to design effective solutions.

Consulting & Communication Skills:

- Excellent communication, interpersonal, and presentation skills to effectively interact with clients, internal teams, and end-users.

Problem-Solving Skills:

- Ability to troubleshoot issues, identify root causes, and implement effective solutions.

Project Management Skills:

- Good to have project management skills

Experience:

- Experience in a managed services environment or providing ongoing support to clients. Should have more than 8 years of experience in Managed services

- Should have experience in implementing D365 FO (or similar ERP systems) is highly desirable, with a focus on Finance and project accounting module.

- Successfully implemented General Ledger, Accounts Receivable, Accounts Payable, Bank and Cash Management, Management Reporter, Project Accounting, Budget Planning.