HR Delivery Manager - IT Solutions Business

Company Overview

Join Team Geek Solutions, a dynamic and innovative leader in technology solutions based in India.

At Team Geek Solutions, we are dedicated to delivering exceptional service and value to our clients through our commitment to quality and excellence.

Our mission is to empower organizations with cutting-edge technology while fostering a collaborative and productive workplace culture.

We value integrity, teamwork, and continuous improvement, making us the ideal environment for motivated professionals looking to thrive in their careers.

Title: HR Delivery Manager

Location: Bangalore (On-site)

Experience: 5+ years

Job Type: Full-Time

Job Summary

We are seeking a proactive and experienced HR Delivery Manager to oversee recruitment delivery operations, ensuring alignment with client requirements and organizational goals.

This role requires a strategic mindset, strong leadership skills, and the ability to drive HR processes efficiently while ensuring an excellent employee experience.

The ideal candidate will act as a bridge between the recruitment team, sales team, and client-side SPOC to maintain hiring pipelines and deliver exceptional recruitment solutions.

Key Responsibilities

HR Service Delivery & Operations

- Oversee end-to-end HR service delivery, ensuring seamless execution of HR processes, policies, and employee lifecycle activities.

- Manage HR operations, including payroll, onboarding, offboarding, benefits administration, and compliance.

- Drive process improvements and automation to enhance efficiency and employee experience.

- Ensure timely communication of hiring updates to all stakeholders involved in the recruitment process.

- Monitor the effectiveness of HR service delivery metrics and implement corrective actions when necessary.

Employee Relations & Engagement

- Act as a point of contact for employee queries and concerns, ensuring fair resolution and adherence to company policies.

- Implement initiatives to boost employee engagement, satisfaction, and retention.

- Conduct exit interviews and analyze attrition trends to provide insights for improvement.

- Facilitate regular feedback sessions with stakeholders and/or employees to gauge satisfaction levels and address concerns proactively.

- Collaborate with the recruitment team to ensure new hires are effectively integrated into the company culture.

HR Compliance & Governance

- Ensure compliance with labor laws, company policies, and industry best practices.

- Maintain and update HR policies as per regulatory requirements.

- Manage audits and ensure adherence to HR documentation and processes.

- Conduct regular training sessions for staff on compliance-related topics to mitigate risks.

- Review and update internal processes to ensure they align with changing legislation.

Talent Management & Performance

- Collaborate with business leaders to support workforce planning, talent acquisition, and succession planning.

- Monitor and drive performance management processes, including goal setting, appraisals, and feedback mechanisms.

- Identify training needs and work with L&D teams to develop employee development programs.

- Facilitate talent reviews to identify high-potential employees for key roles within the organization.

- Support the implementation of performance improvement plans for underperforming employees.

Stakeholder & Vendor Management

- Work closely with internal and external stakeholders to align HR services with business objectives.

- Manage external vendors related to HR functions, including payroll service providers, recruitment agencies, and benefits providers.

- Establish strong partnerships with vendors to ensure quality service delivery aligned with organizational standards.

- Regularly assess vendor performance against SLAs (Service Level Agreements) and suggest improvements where necessary.

- Coordinate with stakeholders on recruitment strategy discussions to ensure alignment on hiring priorities.

Required Skills & Qualifications

Education & Experience

- Bachelors/Masters degree in HR, Business Administration, or related field.

- Minimum 5 years of experience in recruitment delivery or HR operations roles.

Skills

- Strong knowledge of recruitment processes and metrics (e.g., time-to-fill, cost per hire).

- Excellent communication and stakeholder management skills.

- Problem-solving mindset with a focus on process optimization.

- Proficiency in HRMS tools or recruitment software is a plus.

Why Join Us?

- Opportunity to work in a dynamic environment with cross-functional teams.

- Exposure to global clients with offices in India and the USA.

- Competitive salary and benefits package tailored for growth-oriented professionals.