Hornback - Manager - eCommerce Vertical

Location: Hyderabad

Title: ECommerce Manager

Responsibilities:

- Serve as the primary point of contact for key e-commerce accounts, building and maintaining strong, long-term relationships.

- Develop and implement strategic account plans to drive growth and maximize revenue.

- Collaborate with clients to understand their business goals and objectives.

- Identify opportunities for upselling and cross-selling within existing accounts. Lead negotiations and close deals to achieve revenue targets.

- Monitor account performance and key metrics. Analyze data to identify trends, challenges, and opportunities for improvement.

- Work closely with internal teams such as Marketing, Product Development, and Customer Support to ensure client needs are met and expectations are exceeded.

- Ensure all products are accurately listed and catalogued in the system, including descriptions, pricing, and images.

- Oversee and manage online sales platforms, ensuring smooth transactions and customer satisfaction.

- Regularly reconcile sales data, payments, and inventory to ensure accuracy and consistency across all platforms.

- Conduct regular audits to verify inventory, sales records, and financial transactions for accuracy and compliance.

- Manage and execute ad campaigns across all major platforms (e.g., Google, Facebook, Instagram, etc.) to drive sales and brand visibility.

- Address and resolve any issues or challenges faced by clients promptly and effectively, ensuring a high level of client satisfaction.

- Provide regular updates and reports on account status, sales performance, and market trends to senior management

Qualifications:

- Bachelor's or Master's degree in Business, Supply Chain Management, Operations, or related field.

- Proven track record of managing and growing key accounts.

- Strong understanding of e-commerce platforms and digital sales strategies.

- Excellent communication, negotiation, and presentation skills.

- Analytical mindset with the ability to interpret data and make data-driven decisions.

- Ability to work independently and as part of a team in a fast-paced environment