Helpshift - Product Manager II

About the role:

Domain Understanding:

5-7 years of experience as product manager in B2B tech space for commercially successful B2B products.

- Demonstrated deep knowledge of customer service and help desk processes and methods.

- Product management experience with software is a must.

Product Management Excellence:

- Managed products for BU/company through the $25-$100M ARR phase.

- Proven ability to design, develop, and ship B2B SaaS using agile methodologies.

Market Listening and Knowing the Customer:

- 3-4 years of experience partnering closely with UX research teams, customer advisory groups, customer success, and sales teams driving roadmap to achieve adoption, retention, renewal, and new logo sales objectives.

- Great communicator who can hold his/her own with executive customers and audiences, while influencing and connecting with user-level technical audiences.

Problem Solving:

- Highly data-driven and demonstrated intellectual horse-power, creativity, analytical, curious, technical depth, and user-centered design thinking.

- Focused and disciplined: strong ability to prioritize, organize thoughts and organize the work in a structured and consumable way, strong goal-orientation, selective and doesnt get easily distracted.

- Data-driven yet biased to action: knows where to find and how to use data to inform decision making.

- Can make decisions with imperfect/missing information, but takes calculated risks based on information he/she does possess.

- Understands the importance of speed and doesnt get bogged down by ambiguity or analysis paralysis.

Mandatory Experience:

- Must have work experience as a PM/PM-II for products from at least 1 of the following areas:.

- i)API & Integration.

- ii)Gaming Consoles.