Helpshift - Enterprise Manager

Key Responsibilities and Activities:

- Serve as the primary point of contact for enterprise feature requests from key clients.

- Collaborate with Customer Success, Solutions, Engineering, and Product teams to triage, plan, and execute roadmap items.

- Provide regular status updates, risk assessments, and mitigation plans to clients and internal stakeholders.

- Develop a deep understanding of key client objectives and build enterprise strategies to support their success.

- Cultivate and maintain strong, long-term relationships with key stakeholders and decision-makers at client organizations.

- Manage client expectations regarding feature priorities, delivery timelines, and rollout plans.

- Act as the client's technology advocate within Helpshift, ensuring their priorities are understood and addressed.

- Provide expert guidance on technology improvements and roadmap items.

- Work with Customer Success and Account Management teams to articulate the value of our product and custom solutions.

- Ensure effective communication and alignment across all internal teams interacting with the client.

- Ensure the prioritization and alignment of the Enterprise and Custom Solutions teams' backlog with client expectations.

- Identify opportunities and risks, and propose solutions to capitalize on opportunities or mitigate risks.

- Develop and maintain a clear, consistent enterprise roadmap, updated quarterly.

- Provide regular reports to Product Engineering (PE) and Helpshift Leadership.

Core Competencies :

- 5+ years of experience delivering successful client-centric solutions.

- Project Management: Proven track record in managing multiple complex projects.

- Strong understanding of technology, sprint planning, and estimations.

- Deep understanding of product design, development, execution, and go-to-market strategies.

- Exceptional networking and relationship-building skills with multinational clients.

- Creative and innovative thinking, with strong research and analysis abilities.

- Excellent negotiation, interpersonal, and presentation skills.

- Strong collaborative spirit, accountability, and dependability.

Requirements:

- Degree or Master's in Business, Sales, Marketing, or a related field.

- 3+ years of experience in SaaS Product Management, Product Delivery, or related fields.

- Proven experience managing Player Support Service Line clients.

- Strong understanding of SaaS product features, including AI and data.

- Knowledge of market trends, competitor activities, and industry dynamics.

- High attention to detail and ability to meet deadlines under pressure.

- Excellent listening, negotiation, and communication skills.

- Willingness to travel as required.

- Strong client relationship process skills.

- Ability to collaborate across cultures and influence senior levels.

- Experience identifying and articulating complex business goals.

- Great collaboration and communication skills.

- Relentless customer advocacy