Key Account Manager - Enterprise Clients

Enterprise Client Services Manager at a fast-growing B2B start-up at the intersection of healthcare and technology

Join and grow with a great team that is revolutionizing preventive healthcare

Company Overview: We're building the most user-friendly digital primary care platform in India, focused on driving best-in-world health outcomes for our users and their families.

- Our vision of using data science, personalization and a refreshing user experience to empower users to take charge of their health has been validated by a rapidly growing user base (2 million+ users across 450+ cities) with best-in-world user satisfaction and retention rates.

- The team comprises of alumni from innovative companies and premier educational institutions (IIT/IIIT/NIT, ISB etc.). The founders are INSEAD and Stanford GSB alumni with a track record of building and growing technology businesses. We are backed by premier venture investors and count on global industry leaders as advisors.

About the role:

If you always thought of yourself as an entrepreneurial, results-oriented, hands-on leader who likes solving problems, we have a dream opportunity for you!

- You will own the client relationship and be responsible for delivering the agreed deliverables.

- You will have ample support to succeed from different departments like provider relations, operations, corporate sales and customer success teams to help you deliver a seamless experience to the corporate client.

- This role is critical to the vision of our company as customer satisfaction is the one of the primary business metric for us. We already have a class-leading net promoter score with 88% of users liking/loving us. Our existing client base includes many leading multinationals, three of India's largest private health insurance companies, top Indian conglomerates etc., providing a great foundation for accelerated growth.

About the role:

As a Client Services Manager, you will:

- Own the client relationship, you are the first point of contact for corporate clients!

- Be responsible for smooth execution of corporate health and wellness projects

- Co-ordinate with Ops, Provider relations and Sales internally

- Travel and co-ordinate for on-site camps (if need be)

About you:

- Minimum 3 years experience as an Account Manager in a B2B setup managing enterprise clients

- Strong project management skills along with unrelenting client focus

- Problem-solver, eager to learn, self-starter, goal-oriented

- Meticulous and detail oriented approach

- Strong, demonstrated written and verbal communications skills

- Strong computer skills, including Microsoft Word, PowerPoint and Excel.

- Experience in healthcare/public health/wellness industry (good to have)

What we have to offer :

- Autonomy and mentorship

- Working with smart colleagues and work with innovative technology products that solve problems that matter

- Be a key part of building a fun, safe and great place to work in

- All the usual benefits + health and wellness