Job Title: Head Warehouse Operations & Supply Chain.

Location: Gurgaon, India.

Department: Supply Chain & Logistics.

Role Summary

The Head Warehouse Operations & Supply Chain will be responsible for end-to-end management of warehousing, distribution, and supply chain for 500+ retail stores, e-commerce, and marketplace channels.

The role requires strategic leadership to ensure speed-to-store, OTIF delivery to customers, marketplace SLA adherence, and cost-efficient operations while maintaining high inventory accuracy and operational excellence across a multi-location warehouse network.

Key Responsibilities

Supply Chain Strategy & Leadership

- Develop and implement a multi-channel supply chain strategy to support retail, e-commerce, and marketplace operations.

- Lead a team across central, regional, and satellite warehouses with strong governance on KPIs, safety, and compliance.

- Build an agile supply chain to meet seasonal peaks (festivals, sales events) and promotional campaigns.

Warehouse Operations Management

- Oversee inbound, storage, picking, packing, and outbound processes across central DCs, regional warehouses, and store backrooms.

- Ensure rapid replenishment to stores and same-day/next-day fulfillment for e-commerce orders.

- Maintain inventory accuracy >99% through cycle counts and regular audits.

- Drive automation (WMS, barcode/RFID, conveyor systems) to increase productivity.

Multi-Channel Fulfillment

- Implement fulfillment models for retail replenishment, marketplace dispatch, and D2C e-commerce orders from a unified inventory pool.

- Ensure marketplace orders meet SLA compliance for shipping timelines and cancellations.

- Optimize click-and-collect and ship-from-store capabilities for omni-channel efficiency.

Inventory Planning & Management

- Partner with merchandising and planning teams for accurate demand forecasting and stock allocation.

- Optimize inventory turns while avoiding stock-outs and overstock situations.

- Maintain real-time visibility of stock across warehouses, stores, and e-commerce platforms.

Logistics & Distribution

- Manage contracts with 3PL partners, courier services, and transporters to ensure cost-efficient last-mile and reverse logistics.

- Monitor OTIF (On-Time In-Full) performance for store deliveries and customer shipments.

- Reduce transit damages and improve packaging standards.

Process Excellence & Cost Optimization

- Implement Lean, Six Sigma, and Kaizen practices for continuous process improvement.

- Use analytics to drive route optimization, load consolidation, and warehouse layout efficiency.

- Achieve targeted logistics cost per unit without compromising service quality.

Compliance, Safety & Risk Management

- Ensure EHS (Environment, Health & Safety) compliance at all facilities.

- Conduct regular safety drills, audits, and compliance checks.

- Maintain business continuity plans for supply chain disruptions.

Key Performance Indicators (KPIs)

- Store replenishment OTIF (%).

- E-commerce & marketplace SLA compliance (%).

- Inventory accuracy (%).

- Logistics cost per unit/order.

- Order cycle time (store & e-com).

- Shrinkage and damage rates.

- Warehouse productivity metrics (picks per hour, orders fulfilled per day).

Qualifications & Experience

- Bachelors degree in Supply Chain, Logistics, Engineering, or related field; MBA preferred.

- 1215 years of experience in supply chain & warehouse operations, preferably in retail, apparel, FMCG, or e-commerce.

- Proven experience in managing multi-channel supply chains (retail + e-com + marketplace).

- Strong knowledge of WMS, ERP, and TMS platforms; exposure to RFID, automation, and real-time tracking systems.

- Experience handling seasonal high-volume peaks.

Skills & Competencies

- Strategic thinker with strong operational execution skills.

- Strong leadership and team management abilities.

- Data-driven decision-making and problem-solving skills.

- Excellent vendor negotiation and relationship management.

- Ability to thrive in a fast-paced, high-growth retail environment.