Head - Training Delivery & Operations

About the job:

Key Responsibilities:

Strategic Execution:

- Develop and own the training operations strategy aligned with org-level goals (e.g., placement outcomes, client cost-efficiency).

- Translate delivery priorities into tactical roadmaps: trainer supply readiness, scheduling SLAs, cost optimizations.

- Align hiring and trainer capability building with strategic L&D focus areas (e.g., GenAI, DevOps, Cloud, Java, Python).

People & Team Leadership:

- Lead and mentor a 3-pronged team:

- Trainer Hiring Lead - Builds a vetted pool of freelance and full-time trainers.

- Trainer Manager - Manages trainer performance, engagement, and retention.

- Program Delivery Head - Oversees client training delivery and trainer rotation across programs.

- Foster collaboration across teams to prevent silos, resolve delivery bottlenecks, and ensure agility in resourcing.

Operational Excellence:

- Implement training ops tech stack: Training Orchestra, accessplanit, Notion dashboards, or similar.

- Optimize trainer allocation, schedules, and SLAs using agile and data-driven processes.