Head - Talent Acquisition - Domestic BPO - PAN India

Job Overview:

The General Manager - Recruitment will be responsible for strategizing, planning, and executing end-to-end talent acquisition processes to meet the business objectives of a domestic BPO. The role requires strong leadership skills, industry knowledge, and a deep understanding of talent acquisition strategies to attract and retain the best talent.

Key Responsibilities:

- Develop and implement recruitment strategies aligned with business goals.

- Manage high-volume hiring processes while ensuring quality hires.

- Oversee the full-cycle recruitment process, including sourcing, screening, interviewing, and onboarding.

- Collaborate with department heads and stakeholders to understand manpower requirements.

- Leverage innovative recruitment techniques, including social media, employee referrals, and job portals.

- Optimize and manage recruitment KPIs such as cost per hire, time to hire, and offer acceptance rate.

- Build and maintain strong relationships with external recruitment agencies and vendors.

- Ensure compliance with labor laws, company policies, and industry regulations.

- Develop and implement employer branding strategies to attract top talent.

- Lead, mentor, and manage the recruitment team to enhance their performance.

- Utilize HR analytics and recruitment metrics for data-driven decision-making.

- Handle candidate negotiations and ensure competitive salary structures.

- Drive diversity, equity, and inclusion initiatives in hiring practices.

- Continuously improve the recruitment process through technology and best practices.

Required Skills & Qualifications:

- Bachelor's/Master's degree in Human Resources, Business Administration, or a related field.

- 10+ years of experience in recruitment, with at least 5 years in a leadership role within a BPO.

- Strong understanding of domestic BPO hiring trends, challenges, and best practices.

- Proven experience in handling large-scale hiring projects.

- Excellent communication, negotiation, and stakeholder management skills.

- Hands-on experience with ATS (Applicant Tracking Systems) and recruitment software.

- Ability to work in a fast-paced, high-pressure environment.

- Strong problem-solving skills and decision-making abilities.

- Proficiency in data analytics and recruitment metrics.

Preferred Qualifications:

- Experience in managing recruitment for voice, non-voice, and blended BPO processes.

- Certifications in HR, Talent Acquisition, or related areas.

- Familiarity with workforce planning and talent pipeline management.