Role Overview:

- The Online Sales Head will be responsible for leading the e-commerce and quick commerce efforts. This role involves managing a team of account managers and operations to ensure seamless account management, business growth, and operational efficiency across all online platforms.

- The ideal candidate will have strong team management skills & a focus on achieving monthly sales targets, ensuring smooth operations & building excellent relationships with online partners, with negotiation & strategy development being secondary to these priorities.

- This position requires flexibility and a willingness to stretch, especially during Add-Revenue-Traffic (ART) days etc.

- The candidate should also be comfortable working on holidays and weekends (if required) to meet business requirements.

Key Responsibilities:

Account Management:

- Build and maintain strong relationships with SPOCs from e-commerce (Amazon, Flipkart, etc.) and quick commerce platforms (Blinkit, Zepto, etc.).

- Conduct regular discussions with partners to discuss agreements, costs & operational matters.

- Negotiate and expand product portfolios on these platforms, ensuring competitive pricing.

- Resolve escalated operational issues in collaboration with the team and platform partners.

Business Development:

- Identify and onboard new online partners to expand Company's presence.

- Develop strategies for market expansion, set up meetings, and execute growth plans.

Sales Growth:

- Drive online sales growth by achieving monthly sales targets across all platforms.

- Develop promotional strategies and initiatives to boost product visibility and sales.

Operational Excellence:

- Ensure smooth operations, including order fulfillment, inventory coordination, and replication of SKUs across platforms.

- Oversee catalogue and asset creation, ensuring all products are well-represented.

- Monitor and optimize inventory levels to avoid stockouts or overstocking.

- Monitor customer reviews & ratings to assess satisfaction levels & Maintain an average customer rating of 4 stars or above.

Team Leadership;

- Provide guidance, set clear KPIs, and foster a collaborative and high-performance team environment.

- Conduct regular team reviews to track progress and address challenges.

Special Sales Events & Flexibility:

- Ensure readiness and execution excellence for special sales days like Prime Day, Independence Day, Republic Day, etc.

- Work closely with platforms to maximize visibility and sales during these events.

- Be prepared to work on holidays and weekends during peak sales periods or to resolve urgent operational issues.

Key Skills & Qualifications:

- Education: Bachelor's degree in Business, Marketing, or a related field (MBA preferred).

Experience:

- 6-8 years of experience in e-commerce or quick commerce sales & account management.

- Proven track record of achieving sales targets and managing high-performing teams.

- Experience in building partnerships, negotiations and expanding online portfolios.

Skills:

- Strong interpersonal and relationship-building abilities.

- Strong negotiation and communication skills.

- Analytical mindset with the ability to interpret data and drive data-informed decisions.

- Exceptional organizational skills to manage multiple platforms and operational tasks.