Head - Retail Training & Academy

Head Retail Training & Academy

About the Role:

A strategic and operational leadership role focused on building retail capability, enhancing customer experience, and developing a strong talent pipeline.

Key Responsibilities:

- Lead the Retail Training & Academy to equip retail staff (company & franchise) with top-tier skills.

- Develop & implement a strategic training roadmap aligned with business priorities.

- Create and manage a best-in-class Retail Academy to ensure a ready pipeline of store talent.

- Enhance training programs in Customer Experience, Product Knowledge, Selling Skills & Process Excellence.

- Integrate technology solutions (LMS, e-learning) to scale and optimize training.

- Establish strategic partnerships with external content creators, faculty, and training providers.

- Measure training impact through success metrics, certification processes, and feedback loops.

- Manage training budgets and drive cost-effective learning solutions.

- Lead & develop a team of training professionals to drive capability-building initiatives.

What We're Looking For:

- 15+ years of experience in retail training or similar fields.

- Proven expertise in setting up & managing a Training Academy.

- Strong leadership experience in training teams within a sales & service-driven environment.

- Knowledge of adult learning principles, instructional design & digital learning solutions.

- Excellent strategic thinking, collaboration, and people management skills.