Head - Retail Operations

About Our Client:

A fast-growing womens ethnic and fusion wear brand with 1520 exclusive stores across India and a strong online presence.

Positioned in the affordable premium segment, it caters to millennial and Gen Z consumers with trendy, everyday ethnic-fusion styles.

Job Description:

- The Head of Retail Operations will be responsible for driving the overall performance, profitability, and growth of the retail business.

- This role involves leading franchise operations, identifying new properties for store expansion, ensuring operational excellence, and building a high-performing retail team.

- The ideal candidate will have strong expertise in retail management, franchise relations, property negotiations, and market analysis.

Key Areas of Responsibilities:

Franchise & Store Expansion:

- Identify and evaluate potential properties/locations for new stores.

- Manage franchise operations, ensuring alignment with brand standards.

- Negotiate and finalize property lease agreements and franchise contracts.

Retail Operations Management:

- Oversee day-to-day retail operations across all stores.

- Implement operational policies, SOPs, and compliance standards.

- Monitor store performance, sales, and profitability.

Team Leadership:

- Lead, mentor, and manage regional/store managers and retail teams.

- Drive training and development programs to enhance performance.

- Foster a customer-centric culture across retail outlets.

Market Analysis & Strategy:

- Conduct market research to identify new business opportunities and trends.

- Develop and execute retail expansion strategies to maximize market share.

- Monitor competitor activities and suggest innovative solutions.

Financial & Performance Management:

- Drive revenue growth, cost optimization, and profitability.

- Set performance benchmarks and regularly review KPIs.

- Prepare and present business performance reports to management.

Key Requirements:

Qualifications & Skills:

- Bachelors or Masters degree in Business Administration, Retail Management, or related field.

- 8+ years of experience in retail operations, with at least 5 years in a leadership role.

- Strong background in franchise management and property acquisition.

- Proven ability in team handling, business expansion, and operational excellence.

- Strong analytical, negotiation, and decision-making skills.

- Excellent leadership, communication, and stakeholder management abilities.

Preferred Skills:

- Expertise in franchise and company-owned retail models.

- Strong understanding of retail market trends and customer behavior.

- Ability to drive multi-location operations with efficiency.

- Proficiency in MS Office, ERP systems, and retail management tools