Head - Retail Operations

Job Description:

Operations :

- Maintains the stability and reputation of the store by complying with legal requirements.

- Maintains operations by initiating, coordinating and enforcing retail operational policies and procedures manual.

- Implement and maintain retail operational policies and procedures to incorporate a sales plan, cost control, shrinkage management and reduction, audit compliance and people management.

- Plans, identifies, communicates and delegates key responsibilities and practices to the store management team to ensure smooth flow of retail operations.

- Increase sales to maximize profitability while reducing costs through well managed operational controls.

- Drive sales and retail improvements through analysis and support.

- Propose measures to improve operational performance.

- Ongoing review of sales results versus targets and budget.

- Ensures store operations requirements are fulfilled to include scheduling, assigning employees, follow up on work results.

- Maintains store staff by assisting in recruitment, selection, orientation and training.

- Protects staff by providing safe and clean environment.

- Commercial communication to all staff.

- Develop the sales staff and support areas to optimize sales and profits.

- Ensure staff have a high level of customer awareness and product knowledge.

- Liaise with Training Department to develop and manage the company's sales and product training programmes.