Head - Production Support - Banking & Financial Systems

Job Summary:

We are seeking an accomplished professional to lead the Production Support function for banking applications. The role requires a deep understanding of core banking platforms, regulatory systems, and a proven ability to manage large cross-functional teams. The ideal candidate will bring a strong track record in ensuring 24x7 system stability, regulatory compliance, and seamless banking operations support, especially in corporate banking and financial services environments.

Key Responsibilities:

- Head the Production Support division, ensuring uninterrupted operations of critical banking systems including Oracle FLEXCUBE, OFSAA, Oracle Financials, and regulatory platforms.

- Lead and manage a team of 30+ professionals, across L1 to L3 support tiers, overseeing incident management, root cause analysis, and service improvement initiatives.

- Ensure high system availability and strict adherence to SLAs in coordination with business, compliance, and infrastructure teams.

- Manage cross-departmental support including Corporate Banking, Finance, Risk, and Compliance.

- Handle incident escalations, prioritize issues based on business impact, and oversee timely resolution.

- Coordinate release and change management activities to minimize disruption to business operations.

- Regularly engage with business heads to align system capabilities with operational requirements.

- Define and enforce robust monitoring, alerting, and reporting frameworks for production systems.

- Champion automation and optimization initiatives to reduce manual dependencies and improve turnaround times.

Corporate Banking:

- Managed and supported applications for Corporate Lending, Trade Finance (LC, BC, Bank Guarantees).

Finance Department - Supported Oracle Financials (GL, AP, AR) including GL consolidation and monthly GST filings.

Compliance Systems:

- Oversaw OFSAA AML/KYC, enabling AML alert generation and KYC scoring with reverse feeds to CBS.

Risk Systems:

- Maintained OFSAA BASEL, generating CAR and RCA2 reports; handled ALM and LRM for cash flow and liquidity reporting.

Regulatory Reporting - Managed ADF for centralized regulatory report generation and NACH for mandate registration and processing.

Key Skills and Technical Expertise:

- Platforms: Oracle FLEXCUBE, OFSAA (AML/KYC, BASEL, ALM, LRM), Oracle Financials (GL/AP/AR), ADF, NACH

- Databases: Oracle 10g/9i/8i

- Tools: PL/SQL Developer, SQL Navigator, Toad, OBIEE

- Technologies: Oracle Forms 10g/6i, Oracle 10gAS, Business Objects

- Operating Systems: Windows, HP-UX, IBM AIX

- Methodologies: Agile, Waterfall, ITIL (preferred)

Preferred Qualifications:

- Bachelors Degree in Engineering (Electronics/Computer Science preferred)

- Scrum Master Certification or equivalent Agile training

- Strong understanding of regulatory frameworks and compliance obligations in banking

Leadership & Soft Skills:

- Proven ability to lead large, diverse teams (30+ members)

- Exceptional communication and stakeholder management

- Strong problem-solving and critical thinking skills

- High accountability, operational discipline, and performance focus

- Comfortable working in high-pressure, production environments