Head - Product - Mortgages - NBFC

Job Description

Job Purpose:

The Product Head Mortgages will be responsible for defining and leading the overall product strategy and vision for the mortgage portfolio. This role involves overseeing the entire lifecycle of mortgage products, ensuring they align with customer needs, market trends, and regulatory requirements. The Product Head will manage cross-functional teams, drive product innovation, and ensure the success of the mortgage product offerings, ultimately contributing to the company's growth and market leadership.

Duties & Responsibilities :

- Define and execute the overall strategy for the mortgage product portfolio, including new product development and enhancements to existing offerings.

- Lead market research and customer insights efforts.

- Collaborate with senior management and business leaders.

- Take full ownership of the user experience across all products, ensuring seamless interactions and high customer satisfaction.

- Drive digital penetration of customers through various initiatives and projects that enhance online engagement.

- Implement data collection processes with validations to reduce Turnaround Time (TAT) and improve data quality.

- Gain a deep understanding of customer experience, identify product gaps, and generate innovative ideas to grow market share and enhance customer satisfaction.

- Facilitate team input at various stages of product development and design to ensure well-rounded solutions.

- Define and analyze performance metrics, prepare project status reports, and assess feature success.

- Oversee product roadmaps and ensure compliance with regulations.

- Manage a team of product managers

- Define and prioritize product features based on customer needs, business impact, market trends, and competitive landscape.

- Establish relationships with external partners.

- Analyze product performance metrics and customer feedback.

- Develop go-to-market strategies for new products.

- Monitor and report on key performance indicators (KPIs).

- Drive and design entire product life cycle management for new as well as existing products

- Stay updated on industry trends and regulatory changes.

- Ensure alignment with organizational goals and customer satisfaction targets.

- Act as a subject matter expert in the mortgage industry.

- Manage budget for product development and related activities.

- Drive revenue targets and achieve business AUM milestones.

- Design contests and other marketing activities to drive the performance of the business unit

Decision Marking Authority:

- The Product Head will be responsible for making high-level decisions related to product strategy, portfolio management, feature prioritization, and product launches.

- Decisions related to compliance, legal frameworks, and significant strategic shifts will require consultation with senior management and cross-functional teams.

- Recommending New Product Design