Head - Operations - Youth Travel Hostel Startup

About MetaMorph:

We at MetaMorph, empower startups to scale and innovate by placing people at the centre of their strategy.

With a proven track record of supporting over 220 startups, we specialize in aligning talent with organizational needs, enhancing employee skills, and transforming employer brands.

Our data-driven insights fuel decision-making and provide comprehensive support for both acquisition and being acquired, ensuring you are covered from every angle360.

About Our Client:

Our client is the leading youth travel hostel brand, built for the digital-native generation that seeks more than just a stay.

Its a lifestyle.

They are a tech-led, community-driven brand redefining experiential travel with vibrant social spaces, bold aesthetics, and seamless technology.

The Role:

- Lead daily operations across 30+ (scaling to 100+) hostel units.

- Build and scale processes for quality, consistency, and efficiency.

- Drive service excellence through tech, training, and SOP innovation.

- Manage operational P&Ls, KPIs, cost controls, and efficiency metrics.

- Set up analytical tools, dashboards, and review systems at scale.

- Lead and develop a distributed team of frontline and mid-level managers.

- Champion guest experience through strong experiential service design.

- Collaborate cross-functionally to align ops with growth and revenue goals.

Required Skills & Qualifications :

- 8-10+ years of experience in operations, preferably in hospitality, experiential retail, or QSR.

- At least 3-4 years leading ops in a fast-scaling growth startup.

- Strong analytical and process-driven mindset (not just grit!).

- Experience managing distributed small units across geographies at scale.

- Hands-on with tech, tools, dashboards, and operational systems.

- High ownership, sharp thinking, and bias for action.

- Strong people management, coaching, and leadership skills.

- Experience in experiential categories (experiential retail, experiential QSR, hospitality).