Head - Operations - Life & Health

Active member of the L&H Re Operations leadership team, responsible for oversight, review and continuous improvement for L&H Re Globally

- Assure and manage the ' Technical Accounting Processing and Sales operations services' for given portfolio or region according to an agreed set of KPI's and targets in line with Market unit/Finance/Actuarial requirements.

- Actively manage stakeholder's expectations and communication including concrete action plans based on yearly NPS

- Provide early insights within given portfolio

- Ensure effective Stakeholder management is in place

- Drive resolution of long pending issues and ensure effective and timely escalation to MU

- Embed and live the Swiss Re corporate culture into the teams

- Actively assure people management and leadership of a unit including multiple sections and teams.

- Develop and coach a strong local leadership team with focus on empowerment
and client centricity

- Mentor and coach key talents of the organization

- Lead cross functional and cross location teams and projects

- Develop and enhance an organizational structure and processes according to the changing environment