We are looking for a dynamic and strategic Head of Operations (Ecommerce) to lead and scale our e-commerce operations. The ideal candidate will be responsible for overseeing supply chain management, logistics, order fulfilment, customer service, and operational efficiency to ensure a seamless shopping experience. This role requires a leader who can optimize processes, manage teams, and drive growth in a fast-paced e-commerce environment. Key Responsibilities: 1. Operations & Fulfilment Management - Oversee end-to-end e-commerce operations, including supply chain, warehousing, logistics, and last-mile delivery. - Ensure efficient order fulfilment, inventory management, and timely deliveries. - Implement automation and technology solutions to improve operational efficiency. 2. Supply Chain & Vendor Management - Develop and manage relationships with logistics partners, suppliers, and third-party service providers. - Optimize procurement, storage, and distribution strategies to minimize costs and maximize efficiency. - Monitor stock levels and prevent stockouts or overstocking. 3. Customer Experience & Service - Work closely with the customer service team to enhance post-purchase experiences. - Implement strategies to improve response time, issue resolution, and overall customer satisfaction. 4. Performance & Process Optimization - Analyze operational KPIs (e.g., order accuracy, fulfilment speed, return rates) and drive continuous improvements. - Identify bottlenecks in operations and implement solutions to streamline workflows. - Ensure compliance with industry regulations and company policies. 5. Cross-functional Collaboration - Work closely with marketing, product, finance, and technology teams to align operations with business goals. - Support growth initiatives such as new product launches, international expansion, and marketplace integrations. Qualifications & Experience: 1. Bachelor's or Master's degree in Business, Supply Chain Management, Operations, or related field. 2. 10+ years of experience in e-commerce operations, supply chain, or logistics leadership roles. 3. Strong understanding of e-commerce platforms (Unicommerce etc.), warehouse management systems (WMS), and ERP tools. 4. Experience managing third-party logistics (3PL) providers, couriers, and fulfillment centers. 5. Ability to lead teams, negotiate contracts, and manage budgets effectively. 6. Strong analytical, problem-solving, and decision-making skills. 7. Experience in scaling operations for high-growth e-commerce businesses is a plus.

Gurgaon/Gurugram

Head - Operations - eCommerce 

Job Description for Head - Operations - eCommerce  in DailyObjects in  Gurgaon/Gurugram for (10-15) years of experience. Apply Now!