Head of BPO for a Stealth Mode Startup: Welcome to the future of business process outsourcing! Our client is not just another IT services company; it is a dynamic, well-funded start-up with a bold vision. Backed by a major business house and industry veterans, on a mission to transform the BPO landscape with AI, innovation, and unrivalled energy. If you're ready to lead our BPO revolution, read on! Position Overview: As a Head of BPO, a dynamic leader with a passion for efficiency, customer satisfaction, and excellence. As the driving force behind the BPO operations, you'll be instrumental in shaping our customer-centric approach and taking our services to new heights. If you're an enthusiastic and experienced BPO pro with a knack for innovation, we want you on the team! Key Responsibilities: - Develop and execute a cutting-edge BPO strategy that delights our customers and drives growth. - Lead and inspire a high-performing BPO team, fostering a culture of collaboration and excellence. - Implement best practices and process improvements to optimize efficiency and quality. - Collaborate with clients to understand their needs and ensure our BPO services align with their goals. - Oversee the day-to-day operations, ensuring seamless service delivery. - Champion the use of technology and automation to enhance productivity and accuracy. - Monitor and analyze KPIs and metrics to continuously improve performance. - Build and nurture relationships with clients, driving customer retention and growth. - Stay ahead of industry trends and innovations to keep our BPO services at the forefront. - Ensure compliance with relevant regulations and standards. Qualifications: - Bachelor's/Master's degree in Business Administration or a related field (MBA preferred). - Proven experience in BPO leadership roles with a track record of success. (10-20 years) - Exceptional leadership and people management skills. - Strong analytical and problem-solving abilities. - Excellent communication and negotiation skills. - Customer-centric mindset with a focus on delivering exceptional service. - Ability to adapt to a fast-paced and evolving environment. - Tech-savvy with a good understanding of BPO technologies. - A passion for continuous improvement and innovation. What We Offer: - Competitive salary and performance-based incentives. - Opportunities for professional growth and development. - An innovative and dynamic work environment. - Exposure to cutting-edge technology and projects. - The chance to be a pioneer in transforming the BPO industry. If you're ready to lead the charge in revolutionizing BPO services and drive our start-up to new heights, we want to hear from you. Join us on this exciting journey by submitting your resume and a cover letter outlining your qualifications and achievements We're not just reimagining BPO; we're reinventing it. Come be a part of our energetic team and shape the future of business process outsourcing NOTE: Do NOT Apply If You Have LESS Than 10 Years On Field Experience / On The Job EXPERIENCE / Hands On Experience. - Remote Working Available. - Immediate Job Hiring. - Nature of Employment: Full Time. - UK Based Business. - Company Location: UK and USA Based company. - Jobs Available: 60+ Jobs for immediate recruiting.

Any Location

Anywhere in India/Multiple Locations

Head - Operations - BPO/IT Services Startup 

Job Description for Head - Operations - BPO/IT Services Startup  in USA Outsourcing in  Any Location Anywhere in India/Multiple Locations for (10-20) years of experience. Apply Now!