Head - Operations & Technology - Capital Markets

Key Role Details:

Location: Bangalore/Chennai

Reports to: Head of Wholesale Banking Technology & Operations

Team Size: ~350 FTEs

Experience Required: 20+ years in capital markets operations & technology leadership.

Education: Postgraduate (MBA, CA, CFA, or Engineering preferred).

Ideal Candidate Profile:

- Domain Expertise: Deep knowledge of trade lifecycle, payments, collateral, and treasury.

- Tech Savvy: Familiarity with automation, AI/ML, cloud, and core banking systems.

- Leadership Traits: Strategic thinker, change agent, and risk-control mindset.

- Regulatory Knowledge: Exposure to European markets and post-trade infrastructure.

- Plus: ESG data or cloud-based banking solutions experience.

Key Responsibilities:

Strategic & Operational Leadership

- Oversee back-office operations (Trade Life Cycle, Collateral, Treasury, Payments).

- Drive efficiency via KPIs/KRIs, LEAN SIX SIGMA, and industrialization.

- Mitigate operational risks and reduce incidents/losses.

Transformation Leadership

- Digitize processes using AI/ML, automation, and cloud strategies.

- Simplify IT landscape by reducing redundant applications.

Risk & Compliance Leadership

- Ensure audit readiness, business continuity, and regulatory compliance.

- Proactively manage IT risks (cybersecurity, disaster recovery).

Client-Centric Focus

- Improve client NPS through digitized touchpoints and training.

People Leadership

- Mentor 350+ FTEs, foster accountability, and drive retention/succession planning.

Stakeholder Management

- Act as India liaison for global teams; align with business/tech/compliance stakeholders.