Head - IT Infrastructure

Head of IT Infrastructure ( Only Candidates from Hyderabad Apply )

Role Specification:

- Build and Groom the IT Infra organization to meet world class standards

- Head IT Service Delivery, Data Centres, Servers and Networks

- Drive ITIL rollout to achieve predictable delivery within well defined SLAs

Grade Range of this Role as per Organization Charts:

DGM/GM - M4A/M03

KEY INTERFACES:

INTERNAL DEPARTMENTS:

- IT Application and Infrastructure Teams

- IT Project Teams

- Other Function Teams like Finance, HR & Operations

EXTERNAL AGENCIES:

- Consulting Firms, Vendors

Position Reports to:

Head Operations and Group CIO

Responsibilities of this role:

- Build and Drive IT Infra Organization including Server Management, Network Management & IT Service Management Team

- Drive Multiple IT Infra Projects to build Data Centres and upgrade IT Server and Network Infrastructure

- Deploy advanced tools and processes to automate infrastructure monitoring and management

- Manage IT Infra Budgets to Utilize Capex effectively and minimize Opex Spend

- Define IT Standards and Best Practice Security Processes for IT Projects and Support and ensure Compliance

- Explore Cloud and other technologies to drive 24-7 mobility

- Develop relationship with Vendors to drive timely delivery on Projects and support assignments

- Define IT Enterprise Architecture and drive alignment to the same

- Drive organization wide compliance to ISMS Policies and Procedures

- Develop Industry Connects and Subscribe to required IT forums to develop industry best practices and procedures

- Build strong BCP/DR, Near DR and Far DR Capabilities and drive redundancy to achieve > 99.9% uptime

- Drive understanding and compliance to all IT Acts applicable

- Provide leadership to IT Infra team and build strong IT Infra skillset

ACCOUNTABILITES:

UNIQUE ACCOUNTABILITY:

Build & Own IT Infrastructure for ARACT

SHARED ACCOUNTABILITY:

- Drive IT Risk Management and ensure proper mitigations

- Support the IT Applications Team with required IT Infrastructure

- Work with IT Security team to comply to ISMS defined policies and procedures

- Drive compliance to all applicable IT Acts, Policies and Procedures

- Effectively monitor, manage performance and capability building of the team members

Preferred candidate profile:

Age required to perform this role:

Minimum Age : 38 years Desirable Age: 42 years

Qualification Required for this Role:

Minimum Qualification : BE (Computers), MCA, MBA Preferred Desirable Qualification:

Years of experience Required for this role:

Minimum Exp. :15 Desirable Exp. :18

Type of Experience required for this role:

- IT Infrastructure Management experience in a complex IT Environment

Competencies required for this role:

Knowledge:

- IT Leadership, ITIL Service Delivery Model

- Strong Networking and Server Management Experience

- Cloud and Mobility Experience

Skill:

- Technical/Functional: ITIL, ISO 27001

- Soft: Leadership, High Interpersonal Skills, Communication Skills, Influencing skills, Customer Orientation, Team Player, Good Decision making skills, Networking skills

Attitude:

Go Getter, Proactive, Perseverance, Creative, Out of box thinking