Department: HR

Reports To President: CBO / President - HR & CHRO

Designation: General Manager - HR & Administration

Location: Mumbai

Qualifications: MBA or MSW with a Minimum of 12 years of experience in HR of which at least 5-7 years should have been in a leadership position.

Position Summary:

- S/He would be responsible for organization's vision, mission, values and targets are communicated clearly to all employees, providing them with all the information they need to synchronize their actions with the organizations objectives.

- S/He is required to partner with the Leadership team for effectively delivering results through people strategy in all HR domain of Recruitment, HR Operations & Talent Management.

Major responsibilities:

- The GM (HR) will be responsible for leading the team to provide effective and satisfactory support without sacrificing compliance with policies, systems and procedures in all areas of human resources.

Key Roles and Responsibilities: General Manager - Human Resources

A. Talent Acquisition & Workforce Planning

- Develop and execute manpower plans in line with business needs and budgets.

- Lead end-to-end recruitment: sourcing, screening, vendor management, and selection.

- Build robust hiring processes including campus recruitments and talent pipeline creation.

- Ensure effective grading and compensation structures to attract and retain talent.

- Manage onboarding: documentation, ID/email creation, HRMS updates, induction.

B. Performance & Rewards Management

- Drive timely goal setting and annual appraisal cycles across all locations.

- Prepare increment proposals and issue appraisal letters.

- Ensure consistent application of the Performance Management System.

C. Employee Lifecycle & Operations

- Act as HR point of contact for employee relations, contracts, grievances, and exits.

- Manage HR documentation: appointments, contract renewals, separations, experience letters.

- Maintain personnel files and HRIS with accurate, updated records.

- Generate HR dashboards and reports for leadership insights.

D. Compliance, Statutory & Audit

- Ensure statutory compliance: PF, ESIC, LWF, professional tax, maternity benefits, etc.

- Liaise with legal and compliance teams for notices and labor-related issues.

- Prepare for internal/external HR audits; ensure process adherence and documentation accuracy.

E. Contract Labour & Third-Party Management

- Oversee contract workforce including payroll processing and statutory compliance.

- Manage workmen compensation, insurance, and related documentation for third-party staff.

F. Employee Engagement & Culture

- Design and implement employee engagement initiatives and retention strategies.

- Promote inclusive organizational culture aligned with GED, diversity, and anti-harassment policies.

- Conduct employee satisfaction surveys and feedback sessions.

G. Learning & Development

- Assess learning needs; design and implement training programs (coaching, e-learning, on-the-job).

- Drive capability building initiatives aligned with organizational goals.

H. Benefits & Insurance

- Administer employee benefits: health, GPA, GTL, retirement plans.

- Liaise with insurance providers for claims, renewals, and policy evaluation.

- Coordinate with LIC for group gratuity premium payments and fund tracking.

I. Attendance, Payroll & Leave Management

- Oversee attendance tracking, leave approvals, and payroll inputs in coordination with branches.

- Maintain leave records and ensure approvals follow policy and budget guidelines.

J. Office Administration

- Supervise office operations, supplies, filing systems, and clerical staff coordination.

Skills and Abilities:

1. Leadership skills, including the ability to supervise and motivate a diverse team

2. Ability to prioritise and manage conflicting priorities

3. Strong working knowledge of HR technology, including HRMS, payroll systems, and digital platforms to streamline HR processes

4. Excellent communication skills - both written and verbal in English and Hindi is desirable

5. Excellent team player with a commitment to team building. Motivates and supports peers and team where appropriate

6. Experience in learning and development initiatives and to be able to deliver training

7. Outstanding listening, consulting, facilitation and diagnostic skills

8. Liasoning and representation skills

9. Problem solving, decision making and delegation skills