Head - Functional Training - Hospitality/Premium Dining/QSR/Retail

Head - Functional Training (PCDR) | Premium Dining Group

Location: Mumbai, India

Experience: 12-18 years

Function: Learning & Development / Training

Industry: Hospitality / Premium Dining / QSR / Retail

Salary: Competitive, aligned with leadership benchmarks

About the Company:

A fast-growing premium dining group redefining luxury experiences across India. With a portfolio of high-end restaurants and experiential formats, we are committed to excellence in service, culture, and operational precision.

Role Overview:

We are seeking a strategic training leader to drive functional capability across our premium dining formats. This role will anchor training design, delivery, and impact measurement across FOH, BOH, and leadership cohorts-ensuring every team member embodies our brand promise.

Key Responsibilities:

- Design and implement functional training frameworks across formats (PCDR, QSR, luxury dining)

- Lead SOP training, statutory compliance modules, and product knowledge rollouts

- Partner with Operations and HR to drive performance coaching and service excellence

- Support new store openings with tailored training interventions

- Build and mentor a high-performing training team across geographies

- Track training effectiveness and align with business KPIs

- Champion culture-building and guest experience standards

Qualifications:

- Graduate/Postgraduate in Hospitality, HR, or related fields

- 12+ years of experience in training within hospitality/QSR/retail

- Proven leadership in multi-format training environments

- Strong stakeholder management and facilitation skills