Head - Enterprise Sales - Telecom

Job Purpose:

- Capable of managing a Team of approx 15 - 20 people and and make them aware on Product, ensuring completion of installation; maintaining customer relationship.

- Manage Enterprise Sales, Retention, and Collections for the entire city with Team members.

Qualifications Required:

Graduate / MBA

Experience: Graduates with a minimum of 15 - 20 years of relevant experience.

Basic Traits:

- Good knowledge in Enterprise Sales of leased line & bandwidth product with exposure to Team management

- Energetic and preferably should have managed team members in Corporate Sales (preferably in Telecom / Broadband industry)

- Proactive and responsible for developing customers and achieving assigned sales targets

- Good communicator with some exposure to Retention and Collection roles in Telecom / ISP

- Confident, Hardworking, and Honest / Sincere

Functional Competencies:

- Ability to understand the company's product thoroughly

- Ability to gather information and understand competitor products in this segment to convert customers

- Ability to quickly familiarize with the target locality and assess potential

- Basic technical knowledge of the internet

- Knowledge of system specifications required to support the company's product

- Selling skills - ability to convert a prospect into a sale

- Ability to manage Retentions & Sales

- Capability in managing and motivating a team

Behavioural Competencies:

- Verbal communication

- Planning

- Interaction

- Assertiveness

Tasks and Responsibilities:

- Undertake complete planning and execution of the pre-sales process at a front-line level

- Understand the local geography and gauge the extent of potential in the area

- Responsible for channel sales management and onboarding new channels

- Maintain the customer database for the area including:

- Number of PCs in the household

- Number of subscribers to the competition

- Level of interest of the subscriber

- Expected month of purchase

- Expand the customer base by booking orders and converting potential leads into sales

- Liaise with building societies/secretaries and obtain permissions for cabling in their premises

- When sale is closed, ensure that customers system is evaluated for compatibility with the product and that installation is completed within the committed time.

- Co-ordinate with the ops group to ensure customer has a satisfying experience with the product.

-Attend to post-sales customer queries and inform them of call center support services

- Induct new hires by familiarizing them with the local area and sales methodology

- Escalate cases to the manager at the appropriate time to ensure successful sales closures

- Perform any other duties relevant to this position as assigned.