Head - Digital Transformation & Operations

Key Responsibilities

Applications Management & Operations

- Lead the central administration team for Finance applications (core and non-core systems).

- Oversee daily operations to ensure system availability, performance, and service continuity.

- Coordinate with IT and external providers for maintenance, upgrades, and incident resolution.

Stakeholder & Cross-Functional Alignment

- Serve as the primary interface between Finance and other departments on application-related topics.

- Ensure system functionalities align with Finance process needs and business requirements.

- Promote data consistency, integration, and system harmonization across entities.

Performance & Continuous Improvement

- Monitor user satisfaction and gather feedback to drive enhancements.

- Lead system optimization and automation initiatives in line with the broader transformation roadmap.

- Identify and address operational pain points through technology-driven solutions.

Testing Strategy & Execution

- Design, lead, and supervise testing campaigns (unit testing, integration testing, UAT) during system updates, improvements, or new deployments.

- Ensure test plans are properly documented, executed, and traceable.

- Coordinate with users, IT, and support teams to validate functionality and performance.

- Ensure testing activities are aligned with risk management and quality assurance standards.

KPI Tracking & Reporting

- Define, implement, and maintain performance dashboards and KPIs.

- Track quality of service, incident resolution times, system reliability, and project delivery status.

- Provide regular updates to leadership and support decision-making with data insights.

Must Have

- Experience: 6-13 years in Finance systems (e.g., Basware, Board, Kyriba, HFM) management, ERP administration, or Finance/IT transformation. Familiarity with Finance processes such as accounting, controlling, and reporting.

- Technical Acumen: Solid understanding of Finance systems architecture, data flows, and user needs. Strong analytical skills; comfortable with reporting tools and performance monitoring dashboards.

- Service Orientation: Strong focus on operational excellence and user satisfaction.

- Mindset: Structured, responsive, able to balance reliability with transformation initiatives.

- Leadership: Proven ability to manage cross-functional and international teams in a complex, matrixed environment.

- Communication: Excellent communication and coordination skills across technical and non-technical teams; fluency in English.