Head - Data Centre - Disaster Resolution & Data Storage

Job Purpose:

- The role bearer has the responsibility to coordinate with different teams and develop strategies to ensure the achievement of data center capacity, as well as collaborate with various departments and perform integration of critical systems infrastructure.

- The role bearer is expected to be implementing, monitoring and reporting on the enterprise Disaster Recovery Management program that supports the business plans and strategies of the bank.

Roles & Responsibilities:

- Prepare plans for development and installation of Data Centre according to present and future requirements.

- 'Monitor all software and hardware products and ensure compliance with Data Centre standards and systems.

- Administer installation and maintenance of organization Data Centre.

Good understanding of:

- Hypervisor

- Hyper Converged Infrastructure

- Windows & Linux

- Data Backup & Storage

- DR strategy

- Databases

- Monitoring tools

- Monitor all activities related to analysis and implement all Data Centre plans.

- Develop action plans to address areas needing improvement.

- Collaborate with colleagues in IT Resiliency Assurance to ensure that DR is appropriately integrated with resiliency plans.

- 'Perform end-user satisfaction surveys (transactional and periodic)

- Identify and initiate strategic coaching opportunities boosting team performance and efficiency.

- Capture and share best- practice knowledge amongst the team.

- Create an environment that promotes collaborative learning and collective ownership of responsibilities.

- Recommend improvements to processes and policies across the Banking business to drive operational efficiencies and high-quality customer service.

- Leverage in-house synergies through collaboration with internal stakeholders.

- Stay abreast with global market trends and competitor strategies in key markets.

- Monitor key parameters on productivity, hiring quality and attrition rates and make necessary improvements.

- Customer first culture by driving the team to take up high degree servicing norms to ensure absolute customer delight.

- Attract and retain best-in-class talent for key roles in their reporting structure