Head - Customer Service - Chemcical Industry

The Head of Customer Service is responsible for leading and managing Customer Excellence operations in India, encompassing the order to cash cycle and technical services.

Key responsibilities include ensuring the team delivers exceptional support to both external and internal customers, building and maintaining strong customer relationships, and emphasizing problem-solving in communications and actions.

The candidate will act as an internal advocate for customers and serve as an ambassador for Customer Excellence.

Additional duties involve team supervision, coaching, and motivation, while aligning with internal partners to resolve operational bottlenecks and drive continuous improvement.

This role will also be responsible for overseeing and developing strategies to enhance commercial operations within the organization.

This role involves strategic planning, sales enablement, data analytics, Salesforce management, and channel governance to drive business success.