Head - Client Servicing & Operations

Role Overview:

Key Responsibilities:

- Build and maintain strong relationships with clients, serving as the primary point of contact and trusted advisor.

- Develop and implement operational strategies to streamline workflows, improve team productivity, and ensure timely delivery of projects.

- Lead client onboarding, campaign planning, and ensure proper communication of expectations across teams.

- Oversee the use of project management tools, ensuring that all tasks, deadlines, and updates are accurately tracked, aligned, and communicated across teams.

- Coordinate cross-functional teams (creative, media, digital, etc.) to deliver campaigns that align with client objectives and business goals.

- Monitor and evaluate the performance of ongoing campaigns and recommend optimizations to ensure maximum impact.

- Manage budgets, timelines, and resources to ensure the successful execution of client campaigns.

- Provide strategic input on client goals, marketing strategies, and campaign performance.

- Mentor and guide the client servicing team to achieve individual and team objectives, fostering a collaborative and high-performance culture.

- Ensure all client-facing documents, including reports and presentations, are clear, accurate, and aligned with client expectations.

- Identify new business opportunities and contribute to the agencys growth by fostering existing

relationships and generating referrals.

Requirements:

- Candidates from Goa are highly preferred.

- Proven ability to manage and lead a team while building strong client relationships.

- Excellent project management skills, with a deep understanding of operational processes, timelines, and resource management.

- Strong communication skills, with the ability to present and interact with clients and internal teams confidently.

- Experience in handling multiple client accounts and projects simultaneously while maintaining quality and efficiency.

- Deep understanding of marketing strategies, digital campaigns, and brand development.

- Ability to work in a fast-paced environment and meet tight deadlines.

- A problem-solver with strong leadership skills and a proactive, solution-oriented approach.

- Experience with budget management, contract negotiations, and delivering client presentations.