Head - Cargo Product & Services Development

Job Purpose

- Lead the creation and implementation of innovative products and services that strengthen the organizations cargo offerings, aligned with strategic goals to enhance market competitiveness and customer satisfaction.

- Drive the end-to-end product development process, from concept to market launch, ensuring all products meet quality standards, operational requirements, and customer needs.

Key Accountabilities

Product Development Strategy

- Develop and implement a comprehensive strategy for new product and service development.

- Conduct market analysis to identify trends, opportunities, and areas for innovation within the cargo sector.

Vendor Management

- Oversee vendor relationships, ensuring high-quality and cost-effective procurement of materials and services.

- Negotiate contracts to secure advantageous terms and maintain strict quality standards.

Cross-functional Coordination

- Work closely with Commercial, In-flight Services, and Customer Experience teams to ensure products are seamlessly integrated across all customer touchpoints.

Team Leadership

- Lead, mentor, and inspire the product development team to foster innovation, collaboration, and continuous improvement.

Skills Required

- Innovative Thinking

Key Interfaces

Internal

- Head Cargo Commercial: Regular reporting and alignment on product strategy and goals.

- Customer Experience: Integrate customer feedback into product development to enhance satisfaction.

- Commercial & In-flight Services: Ensure alignment between product strategy and broader commercial plans.

- Marketing: Collaborate on go-to-market strategies, promotional materials, and launch campaigns.

External

- Vendors/Suppliers: Manage sourcing and development relationships.

- Industry Associations: Stay updated on market trends, innovations, and best practices.

Educational & Experience Requirements

Minimum Education

- Bachelors degree in Operations, Business Management, or related field.

- Masters degree preferred.

Experience

- Minimum: 5-7 years experience in the aviation industry with focus on product development.

- Preferred: 10+ years in aviation, including 5+ years in senior leadership roles within product development, ideally in cargo or commercial sectors.