Position : Head of Admissions.

Location : Bangalore (HSR Layout).

Working Days : MondaySaturday (11 AM 8 PM).

Experience Required : 7+ years.

Client : AI Platform streamlining study abroad journey.

Key Responsibilities :

Business Operations:

- Design and continuously service-workflows to create delight for all the users across all the stages in the process.

- Manage & drive day-to-day operations including student escalations, regular process check-ins, and service delivery workflows.

- Build feedback loops between students, admission experts, and internal teams to continuously improve user experience.

- Scale and work with key external stakeholders to streamline the experience for the students and parents involved in the process.

Student Success and Outcomes:

- Work closely with admissions team to ensure the best outcomes for the students.

- Partner with the product team to build tools & solutions that bring delight and amazing outcomes for all.

- Have regular meetings with customer success team to proactively look for gaps and device POA and guidelines to improve and fix the same.

Build data-driven tracking mechanisms and establish KPIs and performance metrics to measure NPS and student outcomes.

Building Systems & Scaling People:

- Recruit, interview, and hire admission experts, creative experts, and support teams across multiple locations.

- Develop detailed SOPs for all processes: initial student assessments, application review cycles, parent communication protocols, and emergency escalation procedures, and many more.

- Create capacity planning models to predict hiring needs based on student enrollment forecasts and seasonal demand patterns.

- Implement solutions including CRM customization, automated reminder systems, document management workflows, and AI-powered application review tools, and build internal tools with engineering team.

- Design training manuals and knowledge management systems capturing best practices, successful case studies, and institutional memory.

What makes you a great fit?

This makes you a fit :

- 7+ years of progressive leadership experience in business operations in education(preferably study-abroad).

- Proven experience in building, scaling, and leading business operations teams.

- Strong background in process design, system implementation, and operational efficiency improvements - building systems and SOPs.

- Experience managing post-sales customer lifecycle including onboarding, retention, and success metrics in service-based businesses.

This sets you apart.

- You have studied undergrad or postgrad abroad(preferably from top QS ranked institution).

- Former admissions committee member or insider at a Top-50 global university.

- Published thought leadership on admissions strategy (blogs, webinars, etc.

- Multilingual or cross-cultural communication skills (targeting EU/Asia markets).