Group Bayport, headquartered in Atlanta (USA), is a rapidly growing global e-Commerce B2B2C, B2B and B2C organization that has re-defined the business of delivering high-quality custom products through a unique blend of cutting-edge digital technologies, robust manufacturing capabilities and global supply chain. An industry leader in print technology, Group Bayport operates in the United States, Canada, Australia, New Zealand, UK, and India through its family of brands - BannerBuzz, Covers & All, Vivyx Printing, Circle One, Giant Media, Neon Earth, Optamark and Northcape.

While our advanced technology and customer focus are certainly our salient attributes, our true strength comes from our team of 1500+ people. Having scaled to USD 150mn in 11 years, we believe we are at the cusp of exponential and disruptive growth ahead.

For more about Group Bayport, please visit- www.groupbayport.com

Position Overview

We are looking for a visionary yet execution-focused Chief Operating Officer (COO) to lead the next stage of our operational evolution. This role will be pivotal in scaling operational excellence across functions including global customer experience, design, procurement, production, fulfillment, and category expansion. The COO will work closely with the CEO, CFO, Global Head of Operations, Business Heads, and other senior leaders to drive business growth, optimize cost, and ensure a world-class customer experience.

This role requires international travel and active cross-functional collaboration across time zones and markets.

Key Responsibilities:

Strategic & Business Partnership:

- Work closely with Business Heads to develop and launch new product categories.

- Lead the operational execution of go-to-market strategies.

- Collaborate with Finance for cost planning, forecasting, and P&L ownership.

- Manage overall operations budgets, compliance, and manpower optimization.

Global Operations Leadership:

- Oversee end-to-end operations including Customer Service, Design, Fulfillment, Production, Supply Chain, and Procurement.

- Create scalable SOPs and performance frameworks across global functions.

- Lead process improvements and system integrations post-M&A or organic scale.

Customer Experience & Design Management:

- Manage Customer Service teams across India, the Philippines, and the US to deliver a consistent, high-quality support experience.

- Oversee the global Design team responsible for customer artwork and pre-production graphics.

- Ensure tight coordination between design, customer support, and fulfillment.

Production, Procurement & Supply Chain:

- Oversee vendor management, international sourcing, and global production units.

- Drive cost-effective procurement and high-quality output across facilities.

- Improve logistics, warehouse management, and order-to-ship SLAs.

Process Integration & Team Streamlining:

- Lead integration and streamlining of operations across acquired businesses and internal departments.

- Build cross-brand systems and tools to improve efficiency.

- Drive unification of operations and customer experience by closely working with business heads, department heads, and operations leaders.

Cross-Functional Collaboration:

- Work hand-in-hand with the CEO, CFO, Global Head of Ops, and senior leadership to align operations with business goals.

- Partner with Product, Tech, Marketing, and Finance for execution alignment.

- Support organizational design and workforce planning for scalable growth.

Ideal Candidate Profile:

-14-18+ years in senior operational leadership roles in e-commerce, global supply chain, or tech-enabled product businesses.

- Proven success managing international service, design, supplier and operation.

- Experience managing P&L, cost forecasting and operations compliance.

- Demonstrated success in integrating processes and teams post-acquisition.

- Strong understanding of GTM strategy, category launch, and cross-department execution.

Good to have

- Prior exposure to B2B wholesale or signage/customized product industry.

- Background in companies operating in the ASI (Advertising Specialty Institute) ecosystem is a plus