Roles & Responsibilities
- Must have Product knowledge
- SOPs on day-to-day operations, attendance tracking, rostering, vendor management, client management, escalation matrix, cash management & reporting format.
- Attend mandatory training sessions as & when held by the head office.
- Conducting operations training and ensuring that the team are competent in Operations.
- Understand & meet Client Services deliverables.
- To provide Training to vendor Staffs on POS operating process and to train the team on POS/ APP trouble shooting, Inventory management, Menu planning, Communication and Service acumen.
- Maintain MMRS and MOM.
Requirements:
Prerequisites:
- Bachelors in any degree, preferably Bachelor's in Hotel Management.
- Good command over both written and spoken English.
- Keen eye for hygiene, cleanliness, grooming, health and safety.
- Excellent knowledge of food & beverage service.
- Well versed with Microsoft office such as Microsoft word, excel, ppt, etc.
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