GoKhana - Manager - Operations

GoKhana

GoKhana is a leading digital cafeteria and food-tech platform, revolutionizing the way organizations manage corporate dining and employee food services. We are committed to delivering seamless operations, superior service quality, and innovative food experiences across client locations.

Key Responsibilities:

- Manage and monitor daily operations across multiple client sites to ensure smooth functioning of GoKhana services.

- Lead, train, and motivate site supervisors and ground staff to achieve operational excellence.

- Ensure adherence to company standards, food safety norms, hygiene, and compliance requirements.

- Act as the primary point of contact for client stakeholders; address queries, resolve escalations, and maintain strong client relationships.

- Monitor vendor/partner performance and ensure timely supply, quality, and service delivery.

- Track key performance metrics (revenue, wastage, service quality, customer satisfaction) and prepare regular MIS reports.

- Drive cost optimization, process improvement, and technology adoption at site level.

- Support new client onboarding, cafeteria setup, and expansion activities.

- Conduct regular audits at sites and implement corrective actions for gaps identified.

Requirements:

- Graduate in Hotel Management / Hospitality / MBA (preferred).

- 5-8 years of experience in operations management, preferably in food services, hospitality, or facility management.

- Strong leadership, people management, and stakeholder management skills.

- Excellent communication, problem-solving, and decision-making abilities.

- Ability to work in a fast-paced environment and manage multiple sites simultaneously.

- Proficiency in MS Office and familiarity with digital tools for reporting and monitoring.

Key Competencies:

- Operational Excellence

- Customer Orientation

- Team Leadership

- Problem Solving & Decision Making

- Process & Compliance Adherence

Why Join GoKhana?

At GoKhana, you will be part of a fast-growing food-tech organization that values innovation, collaboration, and employee well-being. Youll have the opportunity to drive meaningful impact by transforming cafeteria operations across leading corporates.